German-Speaking Customer Experts for an Electronics Leader
4 days ago
- Experience Level Junior
- Total Years Experience 0-5
- Job Languages German
- Job posting schema No
Take advantage of your German language skills As a Customer Service Representative in our customer support team, you will be supporting customers of a leading multinational electronics company.
Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a lifetime experience, you will find it there. You would be receiving top-class training from one the biggest brands in the world and boost your professional development. You would be working for a Great Place of Work awarded Company whose main mission is to deliver exceptional customer experience all over the world.
Your responsibilities:
- Responding to customers' inquiries via e-mail, chat & phone
- Providing how-to-use steps for their newly bought devices and guiding them to arrange a repair if needed.
- Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
- Be positive & proactive and have a desire for applying continuous improvement processes
- Provide and maintain a strong, professional relationship with all customers and always show empathy
- Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry
- Fluency in German
- Excellent writing skills
- Good command of English
- Soft skills & politeness
- Technically adept (know your way around Windows, shortcuts, basic troubleshooting)
- Capability of multitasking
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
- Competitive monthly salary 2 extra salaries per year
- Referral Program: Bring a Friend and get up to €3.500 depending on the language
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity
Find out more
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