Host/ Hostess

Be part of the newest luxury hotel, Conrad Athens The Ilisian. Located within The Ilisian - the new multidimensional city destination of Athens, this new luxury hotel marks a new chapter in Athenian hospitality offering an unparalleled experience in the city's vibrant cultural and historical center.

As a Host/Hostess at Conrad Athens The Ilisian, you will play a pivotal role in creating exceptional first impressions for our guests. You will be the face of our restaurant, welcoming guests in a warm and friendly manner while efficiently managing the seating process. Your ability to balance hospitality with operational efficiency will ensure that each guest has a memorable dining experience.

Responsibilities

• Greet all guests with warmth and professionalism upon arrival, ensuring a gracious and memorable first impression
• Manage seating assignments, waitlists, and guest flow efficiently to optimize dining room operations and guest satisfaction.
• Assist with reservations, special requests, and personalized arrangements, demonstrating in-depth knowledge of the restaurant's offerings and capabilities.
• Liaise seamlessly with service and culinary teams to ensure accurate order delivery and a smooth, coordinated dining experience.
• Present menus and communicate daily specials with clarity and enthusiasm, offering thoughtful food and beverage pairing recommendations.
• Proactively monitor guest movement and table turnover to minimize wait times while upholding service excellence
• Maintain an immaculate and organized front-of-house environment that reflects the luxury and elegance of the Conrad brand.
• Address guest inquiries, comments, and concerns with professionalism and discretion, ensuring timely resolution and overall satisfaction

Requirements

• Previous experience as a Host/Hostess or in a customer service role within a luxury restaurant or hotel
• Strong interpersonal skills with a passion for providing exceptional guest service
• Excellent communication skills in both English and Greek; additional language skills are a plus
• Ability to multitask and work efficiently under pressure while maintaining a positive attitude
• Familiarity with restaurant reservation systems is an advantage
• Team-oriented mindset with a commitment to collaboration and excellence in service
• Flexibility to work shifts, including evenings and weekends as required by the restaurant's operating hours

Benefits

• At Conrad Athens The Ilisian, you'll be part of a world-renowned luxury brand, where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members' professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens)
• The Company offers a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment