Hardware Network Engineer

2 days ago

Marousi, Attica, Greece Estarta Full time €40,000 - €60,000 per year

The Hardware Network Engineer is responsible for providing post-sale technical support worldwide for customers of medium to large-scale networks. The Technical Support Engineers have in-depth knowledge of Cisco hardware issue resolution. The main responsibility is supporting customers who experience hardware failure on their equipment by remotely resolving issues or providing the faulty part replacement via the RMA (Return Material Authorization) process.

Hardware/Network Engineer Responsibilities :

  • coverage for new tasks Mon-Sun 9 AM – 5 PM
  • ownership of customer issues reported and seeing problems through to resolution
  • and isolate if the issues are hardware-related and provide solutions to customers via hardware replacement or by other means
  • escalate unresolved issues to appropriate internal teams (open collaboration requests with TAC teams)
  • actions taken, document resolution, and close a Service Request upon completion
  • customers with any queries (e.g., part returns)
  • with other teams across Cisco (including but not limited to Logistics, TAC, HTOMs, etc.)
Requirements

Core Skills :

  • customer service and phone skills
  • in English (both written & verbal)
  • in computer science, networking administration, information technology, or a similar field
  • 1 – 2 years experience conducting remote technical support with business customers
  • certifications (CCNA, etc.) a plus but not required
  • to provide hardware support on all Cisco product families (UCS, Routing & Switching, Security, Wireless, Telepresence, etc.)
  • with Cisco hardware (including but not limited to Routers, Switches, Telepresence, UCS, etc.)
  • to diagnose and troubleshoot basic technical issues
Benefits

What We Offer :

  • Comprehensive Benefits: Enjoy a robust benefits package including private insurance.
  • Job Security: Benefit from an indefinite contract.
  • Inclusive Environment: Thrive in a diverse and inclusive work environment.
  • Career Growth: Access equal opportunities for career advancement.
  • Continuous Learning: Gain access to multiple Cisco courses and training materials.

  • Senior Network Engineer

    2 days ago

    Marousi, Attica, Greece Athens Medical Grοup (Iatriko Kentro Athinon) Full time €104,000 - €130,878 per year

    Athens Medical Group (AMG) was established in 1984. Its goal: to provide high quality, integrated healthcare services, based on a patient – centered approach. From the first years of its operation, it became a "catalyst" of progress in Healthcare, being the first Greek medical institution to introduce state-of-the-art medical equipment and secure...

  • Smart Hardware Product Owner

    2 days ago

    Marousi, Attica, Greece AquaManager Full time €60,000 - €80,000 per year

    Who We AreaquaManager is a global leader in aquaculture management software, driving innovation in one of the world's fastest-growing food production sectors. Our mission is to empower aquaculture businesses to meet the rising food demands of a rapidly growing population while fostering sustainability.We are seeking a Smart Hardware Product Owner who thrives...

  • Smart Hardware Product Owner

    2 days ago

    Marousi, Attica, Greece AquaManager Full time €60,000 - €80,000 per year

    Who We Are aquaManager is a global leader in aquaculture management software, driving innovation in one of the world's fastest-growing food production sectors. Our mission is to empower aquaculture businesses to meet the rising food demands of a rapidly growing population while fostering sustainability. We are seeking a Smart Hardware Product Owner who...

  • Smart Hardware Product Owner

    2 days ago

    Marousi, Attica, Greece aquaManager Full time €60,000 - €80,000 per year

    Who We AreaquaManager is a global leader in aquaculture management software, driving innovation in one of the world's fastest-growing food production sectors. Our mission is to empower aquaculture businesses to meet the rising food demands of a rapidly growing population while fostering sustainability.We are seeking aSmart Hardware Product Ownerwho thrives...

  • Head of Information Systems and Networks

    2 days ago

    Marousi, Attica, Greece Motor Oil Full time €60,000 - €80,000 per year

    Our People, Our Energy The Company Starting with the role: We are currently searching to hire a Head of Information Systems and Networks, for the IT Division of ConKat ATE The individual will be responsible for the installation and smooth operation of central IT and Network infrastructure for the supported companies, including operating systems, databases,...

  • Junior R&D Electronics Engineer

    2 days ago

    Marousi, Attica, Greece BibeCoffee LTD Full time €40,000 - €55,000 per year

    About BibeCoffee: BibeCoffee is a fast-growing technology company revolutionizing the coffee industry with IoT solutions that enhance quality control, operational efficiency, and sustainability for coffee businesses worldwide. Our smart monitoring system ensures coffee machines operate at peak performance, preventing revenue loss and optimizing operations...

  • Site Reliability Engineer

    2 days ago

    Marousi, Attica, Greece Viva Full time €90,000 - €120,000 per year

    , the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts.  is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today is leading the transition to All-in-One business...

  • Site Reliability Engineer

    2 days ago

    Marousi, Attica, Greece Viva Full time €90,000 - €120,000 per year

    , the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.Today is leading the transition to All-in-One business...

  • Software Engineer

    2 days ago

    Marousi, Attica, Greece PLANET S.A. Full time €40,000 - €60,000 per year

    We are seeking a skilled Software Engineer to contribute to the development, integration, and maintenance of software solutions used in transportation and tolling systems. The ideal candidate will work on backend and frontend systems, APIs, and device interfaces.  Key ResponsibilitiesDevelop and maintain backend and frontend applications Integrate software...

  • Cloud Infrastructure Engineer

    2 days ago

    Marousi, Attica, Greece more Full time €60,000 - €80,000 per year

    offers a pan-european ticketing marketplace with 14 years of experience, thousands of clients, and millions of tickets issued annually. In 2021, started expanding its ticketing services in Europe and is currently present in 5 countries.At , our mission is to offer the most advanced ticketing platform with unprecedented agility and cutting-edge technology...