EMEA Marine Credit Collection Advisor

RINA is currently recruiting for a
EMEA Marine Credit Collection Advisor
to join its office in Greece within the
South Europe Marine
Division.

Mission
This role focuses on managing and maintaining the credit collection customer portfolio.

Key Accountabilities
Customer Contact and Negotiation:

Contact debtors through phone meetings, face-to-face meetings, or other channels to understand their payment status.

Support in negotiating payments and extended payment plans with customers.

Debt Resolution:

Assist customers in determining the best course of action to prevent further debts and address any concerns they may have.

Payment Options:

Minimize objections for payment by suggesting customer-friendly payment options and facilitating arrangements that align with both parties.

Issue Resolution:

Act as the point of reference in case of issues or customer complaints, proactively coordinating with other departments to prevent recurrences.

Account Organization:

Organize and keep track of outstanding debt accounts within the assigned customer portfolio.

Tracing Techniques:

Support in the utilization of various tracing techniques and strategies to collect key information on customers with outstanding debts.

Documentation:

Use RINA template files to keep detailed notes regarding conversations with customers, outcomes of negotiations, and any agreed-upon arrangements.

Data Quality Assurance:

Ensure high data quality of dunning contacts for accounts under own responsibility in the customer master data.

Education
High School Diploma/GED in Other

Bachelor's Degree in Business Administration Finance Management

Qualifications

• 1-3 years experience in credit collection, debt recovery, or customer account management is preferred.
• Experience in customer service, sales, or financial advisory roles is an advantage.
• Knowledge of credit collection strategies, debt negotiation techniques, and payment arrangements.
• Familiarity with financial regulations and legal aspects of debt collection.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM systems.

Competencies

• ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
• BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
• CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
• EARN TRUST - Take everyone's opinion into account and remain open to diversity
• MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
• MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
• PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
• PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
• THINK FORWARD - Capitalise on experiences and translate them into action plans for the future

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.