Cybersecurity Customer Experts

1 week ago


Athens, Attica, Greece Dila Recruitment Full time


Position: Customer Expert

Work model: Remote

Location: Athens, Greece

Employment type: Full-time

What you will do:

  • Communicate with customers via phone, chat & e-mail
  • Ensure full functionality of the antivirus protection
  • Troubleshoot technical issues using your problem-solving skills
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide and maintain strong, professional relationships with all partners and show empathy at all times
  • Log the cases on internal systems, while getting up to date with client's products & services.

What you will bring:

  • Fluency in Portuguese
  • Very good communication skills in English
  • Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
  • Empathy and a passion for customer service
  • Familiarity with current Anti-Malware and Firewall products
  • Ability to install an operating system and install additional necessary software
  • Ability to troubleshoot common PC, Mac and mobile issues
  • Knowledge of MAC, iOS and Android Operating Systems
  • Knowledge of Firewall, Antivirus products and Security domain
  • Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
  • Base knowledge of networking technologies (TCP/IP, DNS, WLAN)
What We Offer:
  • Relocation support: Flights, accommodation & housing assistance, all at no cost to you
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors on products and customer service techniques.
  • Professional growth and development opportunities.
  • Special events, community involvement, and social responsibility initiatives.
  • Free online Greek language courses.
  • State-of-the-art premises, providing a great working environment with relaxing break areas.


  • Athens, Attica, Greece Alphabit Cybersecurity Full time

    At Alphabit Cybersecurity, we do cybersecurity — and we do it right.We protect, prepare, and empower organizations through expertise in Managed Security, Incident Response, Digital Forensics, Risk Management and Compliance, helping them build true cyber resilience in a connected world.About the RoleWe're building something special at Alphabit Cybersecurity...


  • Athens, Attica, Greece Dila Recruitment Full time

    Position: Customer ExpertWork model: RemoteLocation: Athens, GreeceEmployment type: Full-timeWhat you will do:Communicate with customers via phone, chat & e-mailEnsure full functionality of the antivirus protectionTroubleshoot technical issues using your problem-solving skillsTrack and follow cases to ensure they closed in an efficient and timely...


  • Athens, Attica, Greece TP GREECE Full time €30,000 - €90,000 per year

    Job Overview: Are you a fluent Polish speaker with good computer skills? Join our Cybersecurity Customer help-desk team and help people stay safe online Antivirus security apps have been designed to provide protection from e-threats, offering safe browsing on the web. Are you tech enough? Be the one to assist internet users from Poland, representing a...


  • Athens, Attica, Greece DT-tech Full time

    Cybersecurity Specialist - hybridWe challenge and innovate to connect people, businesses, andcommunities across the world. Delighting our customers and earning theirloyalty drive us, and we experiment, learn fast and get it done, together.With us, you can truly be yourself and belong, share inspiration, embracenew opportunities, thrive, and make a real...


  • Athens, Attica, Greece Blend Technologies Full time €30,000 - €60,000 per year

    IKH Group is a leading Software & Robotics Solutions group of companies operating internationally. Within just a couple of years, our team grew up more than 80% and we kicked off 2024 with several new and exciting projects in digital transformation, custom software and robotics.  Blend Technologies, part of IKH Group, is a brand-new Technology and...

  • Customer Expert

    2 weeks ago


    Athens, Attica, Greece JUJUR Full time €40,000 per year

    Position: Customer ExpertWork model: RemoteLocation: GreeceWhat you will do:Handle calls, emails and chat with a sense in PortugueseRespond to pricing and product inquiries, order status, tracking inquiries and order cancellations.As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.Handle account...


  • Athens, Attica, Greece EG Hire Global Full time

    We are hiring BilingualCustomer Expert Specialistto join international teams based in Greece, with remote or on-site options available.Languages We're Hiring For:Good English and one of the following:Dutch, French, German, Italian, Polish, Norwegian, Czech, Portuguese, Spanish, Swedish, Finnish and Danish,Whats in it for you:Competitive salary and...


  • Athens, Attica, Greece Toptalent Full time

    Position: Customer Service Expert (Swedish)Work model: Remote within GreeceEmployment type: Full-timeWhat You Will Be Doing:Handling incoming phone calls, messages, and emails from customers.Providing information and assistance on products and the company's servicesTroubleshooting technical issues and offering solutions to customer inquiries.Processing...


  • Athens, Attica, Greece Dila Recruitment Full time

    Position: Customer ExpertWork model: On-SiteLocation: Athens, GreeceEmployment type: Full-timeWhat you will do:Be the primary point of contact for customer and client requestsUtilize phone calls, e-mails and chats in order to provide a seamless customer experienceProvide daily support and consult clients on best practices about their businessRespond to...


  • Athens, Attica, Greece Dila Recruitment Full time

    Position: Customer ExpertWork model: On-SiteLocation: Athens, GreeceEmployment type: Full-timeWhat you will do:Be the primary point of contact for customer and client requestsUtilize phone calls, e-mails and chats in order to provide a seamless customer experienceProvide daily support and consult clients on best practices about their businessRespond to...