Spanish-Speaking Customer Experts for Imperial Brands

19 hours ago

Athens, Attica, Greece TP Greece Full time €2,500 - €4,000 per year
Job Overview:
  • Job Languages Spanish
  • Job posting schema Yes
Join our Imperial Brands Customer Experts team and assist customers with the brand's new generation of products

TP in Greece in collaboration with Imperial Brands Hellas, a member of the multinational tobacco products group, is looking for talent to join a vibrant customer service team to provide customers with useful advice that meets their needs, on the new products generation, blu, PULZE & iD.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Job Description
  • Handle incoming calls, as well as chat, social media & email communications with customers or people interested to find out more about new products blu, PULZE & iD
  • Resolve customer inquiries, provide support on technical issues, as well as product information
  • Provide advice about the products via outbound calls, to new and existing customers, aiming to optimize the use of blu, PULZE & iD products
  • Guide customers for purchases through the online store
  • Stay up to date on new products, marketing initiatives, and policy/regulatory changes
  • Provide excellent customer experience
Prerequisites
  • High school diploma or equivalent
  • Excellent knowledge of Spanish (both verbal and written)
  • Good English language skills
  • Computer literacy (MS Windows, Internet applications, etc.)
  • A positive mindset and pleasant personality
  • Willingness to train and learn new skills, integrity, and passion for learning
  • Accountability when handling sensitive information
  • Previous working experience in a similar customer service position will be considered as an advantage
What we offer:
  • Complete relocation support (we will cover all the costs from the moment you leave your house until the moment you are ready to rent your first home in Greece)
  • Competitive monthly salary 2 extra salaries per year
  • Refer-A-Friend: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Fully remunerated training by certified instructors
  • A career path within a company of more than employees
  • Special eventsas well as community & social responsibility initiatives
  • Free online Greek language courses
  • State-of-the-art premises, providing a great working environment with relaxing break areas
  • The opportunity to work for a Great Place to Work-Certified Company
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunitiesto all, regardless of gender, ethnicity, religion, culture or age.

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