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French

2 weeks ago

Athens, Attica, Greece Jobsonboard Full time


Représentant(e) Service Client: Postes Bureau ou Télétravail pour des marques dynamiques, rejoignez-nous

English Job Description

The Opportunity: Be the Voice of Global Brands

Are you a bright, articulate, and highly empathetic professional ready to provide world-class service? We are expanding our team of Customer Service Representatives to support globally recognized brands in the B2C sector, including high-end payment platforms, logistics, and automotive companies. We have multiple urgent openings with flexibility across both office-based (onsite) and fully remote (work-from-home) models, depending on the strategic project assignment.

This role is about creating positive, memorable experiences. You will be the crucial link between the consumer and the brand, handling inquiries, resolving complex product and service issues, and ensuring every interaction reinforces customer loyalty. If you excel at clear communication, remain calm under pressure, and are passionate about delivering quality service first time, every time, we want you on our team.

Your Impact: Excellence in Every Interaction

  • Omnichannel Expertise: Engage effectively with customers through various channels, including phone, email, and live chat, to answer questions about products, services, and order status.
  • Proactive Resolution: Efficiently diagnose customer issues, from minor billing queries to significant technical or logistical challenges, processing necessary transactions and escalating complex cases with meticulous detail.
  • Brand Advocacy: Build strong, positive relationships with customers, actively listening to their needs and providing solutions that secure long-term trust and satisfaction.
  • Process Contribution: Identify recurring patterns in customer feedback and proactively contribute insights to internal teams to help improve overall product and service quality.
  • Commitment to Model: Adhere strictly to the assigned working model, whether commuting to the office location for team collaboration (for projects like the high-end automotive brand or office tech) or maintaining a professional, dedicated environment for remote work (for projects like the digital wallet platform).

What You Bring: The Service Mindset

  • Language Mastery: Native-level fluency in French is essential, complemented by professional working proficiency in English.
  • Experience: Previous success in a high-volume customer service, call center, or support role is highly valued.
  • Key Skills: Exceptional verbal and written communication skills with a consistently professional and reassuring tone.
  • Adaptability: Strong attention to detail and the ability to seamlessly manage multiple tasks and communication channels simultaneously.
  • Location Flexibility: Willingness to work either on-site or remotely based on the specific project requirements.
French Job Description

L'Opportunité : Soyez la Voix des Marques Mondiales

Êtes-vous un professionnel brillant, éloquent et très empathique, prêt à fournir un service de classe mondiale ? Nous élargissons notre équipe de Représentants du Service Client pour soutenir des marques mondialement reconnues dans le secteur B2C, incluant des plateformes de paiement haut de gamme, des services logistiques et des entreprises automobiles. Nous avons plusieurs postes urgents à pourvoir avec une flexibilité entre les modèles en bureau (sur site) et complètement à distance (télétravail), selon l'affectation stratégique du projet.

Ce rôle consiste à créer des expériences positives et mémorables. Vous serez le lien crucial entre le consommateur et la marque, gérant les demandes, résolvant les problèmes complexes de produits et de services, et veillant à ce que chaque interaction renforce la fidélité du client. Si vous excellez dans la communication claire, restez calme sous la pression, et êtes passionné par la prestation d'un service de qualité dès la première fois, rejoignez notre équipe.

Votre Impact : L'Excellence dans Chaque Interaction

  • Expertise Omnicanal : Interagissez efficacement avec les clients via divers canaux, y compris le téléphone, l'e-mail et le chat en direct, pour répondre aux questions sur les produits, les services et l'état des commandes.
  • Résolution Proactive : Diagnostiquez et résolvez efficacement les problèmes des clients, allant des requêtes de facturation mineures aux défis techniques ou logistiques importants, en traitant les transactions nécessaires et en escaladant les cas complexes avec une attention méticuleuse aux détails.
  • Défenseur de la Marque : Établissez des relations solides et positives avec les clients, écoutant activement leurs besoins et fournissant des solutions qui assurent la confiance et la satisfaction à long terme.
  • Contribution aux Processus : Identifiez les modèles récurrents dans les retours clients et contribuez de manière proactive avec des informations aux équipes internes pour aider à améliorer la qualité globale des produits et services.
  • Engagement envers le Modèle : Adhérez strictement au modèle de travail assigné, que ce soit en vous déplaçant vers le site de bureau pour la collaboration d'équipe (pour des projets comme la marque automobile haut de gamme ou la technologie de bureau) ou en maintenant un environnement professionnel et dédié pour le télétravail (pour des projets comme la plateforme de portefeuille numérique).

Ce que Vous Apportez : La Mentalité de Service

  • Maîtrise Linguistique : La maîtrise du Français (niveau langue maternelle) est essentielle, complétée par une compétence professionnelle en Anglais.
  • Expérience : Une expérience antérieure réussie dans un rôle de service client, centre d'appels ou support à haut volume est fortement appréciée.
  • Compétences Clés : Compétences exceptionnelles en communication orale et écrite avec un ton toujours professionnel et rassurant.
  • Adaptabilité : Forte attention aux détails et capacité à gérer simultanément plusieurs tâches et canaux de communication de manière fluide.
  • Flexibilité de Localisation : Volonté de travailler soit sur site, soit à distance en fonction des exigences spécifiques du projet.