Customer Success Specialist

At Schoox, our customers are the foundation of our success. We are looking for a results-driven Customer Success Specialist to join our international Customer Success team in Greece and act as a trusted advisor to a dedicated portfolio of our Small and Medium Business (SMB) customers.

In this role, you will be instrumental in engaging, retaining, and enabling customers by blending direct partnership with strategic, one-to-some communication. While you will leverage scaled outreach like targeted email campaigns, your primary focus is on understanding customer outcomes and ensuring they derive maximum value from our platform. A deep passion for technology and a desire to maintain strong Schoox product expertise are essential. You will also serve as the voice of the customer, working closely with internal teams to improve our products and processes. Ultimately, your goal is to increase customer adoption, leading to renewals, expansion, and advocacy.

How You Will Impact Schoox

• Build, maintain, and grow effective working relationships with key stakeholders within your assigned customer accounts, establishing yourself as a trusted advisor
• Develop and execute clear Success Plans for customers, conduct formal business reviews, and consistently deliver and communicate ROI throughout their lifecycle
• Balance direct, high-touch engagement with effective one-to-some communication strategies. You will design and execute campaigns to share adoption trends, highlight new features, and gather sentiment across your portfolio
• Gather, prioritize, and distill customer feedback and advocate for their needs internally with our Product, Marketing, and Sales teams to improve the customer experience
• Analyze customer metrics (e.g., product utilization, health scores, NPS surveys) to proactively identify and mitigate risks, while also uncovering opportunities for deeper engagement and expansion
• Take ownership of your portfolio's commercial health, managing contract renewals to successful completion and identifying expansion opportunities in partnership with the Sales team
• Build and maintain deep expertise in the Schoox product to provide best practices and strategic guidance to your customers
• Work closely with all departments within Schoox to ensure a seamless and positive customer experience, from resolving complaints to championing feature requests

Requirements

• Bring a minimum of 3 years of experience from a Customer Success, Account Management, or similar role within a B2B software company
• Demonstrate success in building strong customer relationships to mitigate churn, drive engagement, and secure renewals
• Possess an empathetic, positive attitude with a genuine desire to help customers achieve their goals
• Utilize both qualitative and quantitative reasoning to persuade key decision-makers and influence action
• Wield outstanding verbal and written communication skills in English, essential for coordinating with international customers
• Translate raw data into actionable insights for both customers and internal teams
• Apply an understanding of communication campaigns to effectively engage customers at scale
• Demonstrate the ability to quickly master the Schoox product and related technologies
• Hold a Bachelor's degree in a relevant field or possess an equivalent strong professional background

Our Culture
At Schoox, our culture is rooted in the Greek philosophy of Philotimo. The intention is simple: To respect and help others, not in expectation of reward but because it's the right thing to do. At Schoox, we treat each other with empathy, respect, kindness, honesty, integrity, humility, and compassion.

Schoox is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Compensation
At Schoox, fair compensation practices aren't just about checking off the box for legal compliance. It's about living out our value of transparency with our employees, candidates, and community.

The compensation offered for this position will depend on qualifications, experience, and work location. The offered compensation may also include restricted stock options.

Benefits