Croatian speaking Customer Service Agent in Athens, Greece

7 days ago

Athens, Attica, Greece Learning & Growth Education Ltd Full time €20,000 - €25,000 per year

Cross Border Talents is looking for a native Croatian speaking Car Rental Customer Service Agent to work for a leading provider in Athens, Greece

Activities

  • Agent will act as a car hire and handle customer queries (general enquiries, cancellations and amendments);
  • Respond consumer inquiries/questions raised via phone, email and chat channels for customers (no camera ON is required);
  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.

Requirements

  • High School Diploma or Higher is preferred
  • Native/Fluent Croatian speaker;
  • Good level of English - min B1 (training might be in ENG);
  • Good Problem-Solving Skills;
  • Strong troubleshooting skills;
  • Familiar with Technology;
  • Upbeat and positive (customer will call Senior specialists when something went wrong, so this is a very good skill to have);
  • Previous experience in any customer facing role;
  • Hospitality or Car Rental experience is preferable;
  • Passionate about customers

Benefits

  • Private Health & Life Insurance;
  • Permanent contract;
  • Competitive salary;
  • 25 days annual leave;
  • Working hours: 40h per week = is 8 hours per day / 5 days a week

Relocation package*

  • 3 weeks Accommodation in a great hotel close by the office (after these 3 weeks of accommodation there is no assistance with Real Estate agencies
  • up to 300euros accommodation support for the candidates moving from abroad (with the 1st payment)
  • legal support with hiring documents (candidates need to gather and provide the required documents)
  • For candidates based in Greece, company does not provide any relocation package

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