Welcome Desk Agent

1 week ago

Pilos Peloponnese Region Greece Costa Navarino Full time €25,000 - €40,000 per year

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the "Mouratoglou Tennis Center", Bayern Munich football academy, Navarino Outdoor and many more.

W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.

W Costa Navarino is looking for a Welcome Desk Agent. The selected candidate will possess excellent communication and organizational skills, along with a strong ability to multitask effectively. This role is essential for ensuring a warm and efficient welcome for guests, contributing to an exceptional experience at the property.

Responsibilities

  • Generate a positive impression of the brand by welcoming visitors and responding to guests' inquiries.
  • Provide excellent guest service by discovering all our guests' needs and acting on these needs proactively, effectively, and promptly.
  • Check in/ Check out according to Marriott Brand Standards & legal requirements.
  • Follow Marriott's and Costa Navarino's brand standards.
  • Welcome, recognize and thank Marriott Bonvoy members for their loyalty and deliver all benefits according to tier.
  • Seeks and uses guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction.
  • Maintain working relationships and cooperate with all departments effectively.
  • Welcome guests and resolve any problem / complaint quickly and courteously.
  • Recognize issues requiring immediate attention and communicate it to leadership and deviations from standard operating procedure.
Requirements
  • Minimum of 2 years of experience in the hospitality industry
  • Degree in Hospitality or relevant field
  • Excellent verbal and written communication skills in English; proficiency in additional languages is a plus
  • Outstanding organizational skills with a proven ability to multitask effectively
  • Strong computer skills, including proficiency in Opera software
  • Ability to thrive under pressure while managing multiple tasks simultaneously
  • Keen attention to detail
  • Strong customer service orientation and commitment to guest satisfaction
Benefits
What We Offer:
  • Competitive Compensation Package
  • Private Medical Plan
  • Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
  • Meals Provided On-site
Personal & Professional Growth:
  • Ongoing Training & Development Opportunities
  • Potential for Task Force Assignments Abroad in Marriott Hotels
  • Exposure to an International Work Environment
Wellbeing & Perks:
  • Use of Costa Navarino Facilities (subject to internal policies)
  • Access to the Support Room – Online Wellness Platform
  • Discounts at Marriott Hotels Worldwide

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