Guest Relations Officer
7 days ago
Η ομάδα μας μεγαλώνει και αναζητά Guest Relations Officer για να ενταχθεί σε αυτή.
Καθήκοντα:
- Διαχείριση και επίλυση επειγόντων / έκτακτων περιστατικών
- Συνεργασία με την υποδοχή του ξενοδοχείου
- Εξυπηρέτηση πελατών κατά την άφιξη και διαμονή τους
- Παροχή πληροφοριών για τις παροχές του ξενοδοχείου όπως καθημερινές εκδηλώσεις, εκδρομές, για την λειτουργία του Spa, των εστιατορίων και των μπαρ
- Διαχείριση αιτημάτων, κρατήσεων και παραπόνων με ευγένεια και επαγγελματισμό
- Επικοινωνία με τα υπόλοιπα τμήματα για τη βέλτιστη εξυπηρέτηση των επισκεπτών
- Εξασφάλιση υψηλού επιπέδου ικανοποίησης πελατών και ενίσχυση θετικών αξιολογήσεων
Απαραίτητα Προσόντα:
- Επαγγελματική εμπειρία σε ανάλογη θέση, σε μεγάλες ξενοδοχειακές μονάδες 5 αστέρων
- Άριστη γνώση Αγγλικών (επιπλέον γλώσσες θεωρούνται πλεονέκτημα)
- Εξαιρετικές επικοινωνιακές και οργανωτικές δεξιότητες
- Ευχάριστη προσωπικότητα, επαγγελματική εμφάνιση και προσανατολισμός στην εξυπηρέτηση πελατών
- Γνώση συστημάτων κρατήσεων και βασικών εργαλείων γραφείου (MS Office, PMS κ.λπ.)
Παροχές:
- Ευχάριστο και επαγγελματικό περιβάλλον εργασίας
- Σεμινάρια, εκπαίδευση
- Δυνατότητες εξέλιξης
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