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Remote Customer Support Representative
2 weeks ago
- Handle customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information about products and services while ensuring high levels of customer satisfaction.
- Assist customers with troubleshooting, issue resolution, and technical support.
- Escalate complex cases to relevant departments as needed.
- Maintain accurate records of customer interactions in the CRM system.
- Strive to exceed customer expectations and meet performance metrics.
- Language Skills: Native or fluent in French; proficient in English (B2 or higher).
- Strong communication and problem-solving skills.
- A positive and empathetic attitude with a customer-first mindset.
- Ability to work well under pressure and handle challenging situations calmly.
- Basic computer skills and familiarity with customer service tools is a plus.
- No prior experience required – full training will be provided.
- Kickstart your career in a vibrant, multicultural city like Athens.
- Gain valuable experience in customer support with opportunities for professional growth.
- Competitive salary and benefits package.
- On-the-job training and continuous development opportunities.
- Work in a supportive and collaborative team environment.
