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Finnish Customer Support Specialist

2 weeks ago

Athens, Attica, Greece speakit Full time €35,000 - €45,000 per year

Do you speak Finnish?
We are seeking Customer Support Specialists to deliver top-notch service and effective resolutions to our customers. As we continue expanding our support for a growing customer base, we are looking for talented professionals who can boost customer satisfaction and loyalty while minimizing churn.

Responsibilities:

  • Provide exceptional customer service by ensuring consistent, prompt, and accurate support.
  • Analyze customer data to proactively reach out and improve customer experiences and outcomes throughout their journey.
  • Apply project management skills to brainstorm and implement strategies that enhance overall customer success.
  • Promote the value and benefits of our services, and up-sell or cross-sell products to maximize customer satisfaction.
  • Work across teams to represent the customer's voice to internal stakeholders and external partners.
  • Build strong partnerships and effectively manage relationships to resolve issues and ensure a positive customer experience.

Requirements

  • Native proficiency in Finnish.
  • Advanced English skills.
  • Exceptional communication and presentation capabilities.
  • Experience in managing expectations and de-escalating challenging situations.
  • Strong organizational skills with excellent follow-up and attention to detail.
  • Ability to collaborate and thrive in a team-oriented environment.
  • Willingness to relocate to Athens.
  • Valid EU Passport.

Benefits

  • Attractive starting salary.
  • 14 salaries annually.
  • Comprehensive relocation package (including flight tickets, two weeks of paid accommodation, and assistance with documentation).
  • Monthly performance bonuses.
  • Health insurance and wellness benefits.
  • Exclusive discounts and perks.
  • Opportunities for career development and advancement.
  • Full training provided by certified experts.
  • Complimentary online Greek language courses.
  • A chance to grow professionally in a multicultural setting.

Please note: Only CVs submitted in English will be considered.