Customer Experience Senior Specialist

1 day ago

Athens, Attica, Greece OPAP Full time €45,000 - €60,000 per year

We are #OPAP

We are the leading gaming company in Greece and one of the most respected in the industry worldwide, with 67 years of history. Our vision is to provide best in class entertainment across retail & online in a safe & responsible way, while generating sustainable value to all stakeholders & giving back to society. Customer centricity, digital orientation, agility, people engagement, and social contribution are embedded in our DNA, fostering a culture that is open, inclusive, adaptive and growth-oriented. Our recently redesigned values focus on Doing what is right, Winning together, and Thinking differently

At OPAP, we have been recognized as a Top Employer in Greece for 3 consecutive years, in 2023, 2024 & 2025 A certification that underlines our commitment to providing a workplace that stands out.

So what's the challenge...

As a Customer Experience Sr. Specialist, you'll design and enhance interactions that meet customer needs, boost satisfaction, and drive loyalty. Ready to elevate customer experiences and make a real impact?

Your day to day will include:

  • Supporting the execution of customer experience strategy in line with the Retail team goals
  • Suggesting yearly plans for new initiatives, features and journeys based on facts analysis, business goals and compliance framework
  • Proposing performance targets, KPIs, and supports daily operations to enhance customer satisfaction and experience
  • Assessing market and customer insights to drive actionable improvements and supporting the development of product content, mechanics and payouts
  • Developing and monitoring analytical reports on performance, identifying areas for improvement and proposing solutions
  • Collaborating with marketing teams to shape campaigns and GTM plans that elevate customer experience
  • Performing market visits to review how commercial actions are translated to customer experience
  • Suggesting CRM tactics and loyalty programs to increase customer engagement and enhance brand experience

What you need to succeed:

  • BSc in Marketing, Economics, Business Administration, Economics or relevant field. MSc in relevant topic is desirable
  • 5 years of relevant experience in a similar product marketing within Gaming, FMCG, Telecoms, Banking
  • Business acumen with customer centric mentality and creativity
  • Solid understanding of marketing and product promotion techniques
  • Very good communication and presentation skills
  • Strong analytical and problem-solving skills
  • Strong sales analysis skills (reporting, deep dives, correlations, etc.)
  • Results an achievement-oriented mindset
  • Teamwork attitude with excellent interpersonal skills
  • Adaptability and flexibility to dynamically changing requirements and demands
  • Excellent communication skills both in English and Greek languages (written and oral)

What's in it for you?

  • An award-winning working environment
  • State of the art facilities including gym & restaurant
  • Hybrid working model
  • Competitive salary package and bonus scheme
  • Health insurance coverage & Pension Plan
  • Monthly food allowance
  • Continuous learning with classroom/digital trainings by OpapAcademy
  • Internal Career Opportunities
  • Well-Being Activities

OPAP Group is an equal opportunity employer

Does this sound like you? If yes, we would love to meet you

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