Polish Customer Advisor in Greece

2 days ago

Athens, Attica, Greece apply2day Full time €20,000 - €25,000 per year

Are you a fluent Polish speaker? You can now work remotely as a Polish CS advisor for a multinational BPO company in Greece, where you will be able to explore Greece and work simultaneously

Responsibilities


• Management of incoming calls and email


• Identify and assess customers' needs to achieve satisfaction


• Build sustainable relationships of trust through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team targets and case handling quotas


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies

Requirements


• Native / near native in Polish


• Good command in English


• Good MS Office skills


• Strong phone contact handling skills and active listening


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication skills


• Ability to multi-task, prioritize, and manage time effectively


• Sales experience with ability to generate revenue with sales and upsell during interactions

Benefits
  • Competitive Remuneration package
  • Extra monthly bonus depending on the performance appraisal
  • Health care benefits and numerous other discounts
  • Meal Vouchers
  • Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation.

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