Partner CRM Associate

At Skroutz, our mission is simple: we aim to amaze. From our humble beginnings back in 2005, we believe that happy customers equal happy merchants and it's our job to understand and anticipate their needs and offer them an unparalleled, doubt-free experience.

Our vision is clear: we aspire to simplify shopping, creating a trusted platform where millions discover and fulfill their online shopping needs easily and safely.

Whether you're looking for a new smartphone, restocking your pantry with essentials, seeking the perfect outfit for an upcoming event, or simply hunting for that collectible gaming console, Skroutz is your trusted partner for seamless shopping experiences.

And our ambitions extend far beyond Greece's borders. We're on a trajectory to become one of Europe's fastest-growing Marketplaces, with exciting expansions already underway in Cyprus and the Balkans. Our commitment to customer satisfaction remains paramount, guiding every decision we make.

To achieve our vision, we seek individuals who share our passion for e-commerce and technology. If you're driven by the desire to create extraordinary shopping moments for our users, as well as help sellers all around the world grow their businesses, then we want you on our team.

Join us at Skroutz and be part of a journey that's reshaping the way we shop online. Together, let's turn everyday moments into remarkable experiences.

Ready for the challenge?

How will you contribute to Skroutz vision

Are you a data-driven CRM professional with a passion for building lasting relationships with businesses? We're looking for a Partner CRM Associate to join our growing CRM team. This is a dynamic role for someone with foundational experience who is ready to help us engage and support our valued community of partners (merchants & brands).

This is a hands-on role where you'll collaborate with a team of marketing experts and work alongside various departments (Marketing, Commercial, Product). You will help turn data and insights into action, creating and executing personalized communication campaigns that empower our sellers and help their businesses thrive.

What you will be doing

• Execute Campaigns: Plan, design & execute ad-hoc and automated CRM campaigns to reach, engage, retain and reactivate partners on our platform.
• Leverage CRM Channels: Create multi-channel campaigns using different channels as email communications, instant messaging platforms (Viber, Whatsapp, SMS) and in-platform messaging.
• CRM Segmentation: Conduct in-depth audience segmentation analysis to ensure the right content reaches the right merchant at the right time. Develop and maintain dynamic merchant segments based on behavior, lifecycle stage and engagement.
• Optimize Performance: Monitor key metrics and support A/B testing efforts to continuously improve campaign effectiveness and merchant responsiveness.
• Analyze Data: Help analyze campaign results and turn insights into actionable recommendations for the team, focusing on merchant behavior and needs.
• Collaborate Cross-Functionally: Work with partners growth team, business intelligence, and product teams to understand seller behavior and identify new opportunities for growth and automation.
• Stay Up-to-Date: Research and assist in implementing new CRM best practices and automation workflows to elevate our merchant communication.

Your Skills and Experience

• Experience: At least 2 years of hands-on experience in a CRM role, preferably in a fast-paced, digital environment. Experience with B2B or merchant-facing communication is a plus.
• Familiarity with CRM tools: Prior experience working with and a strong understanding of CRM tools (e.g., Braze, HubSpot, Moengage, Salesforce Pardot) are required.
• Data-Driven: An analytical mindset with the ability to work with data to help guide decisions.
• Team Player: A collaborative spirit and strong communication skills, ready to learn from and contribute to a multidisciplinary team.
• Organized: The ability to manage multiple tasks and deadlines in a fast-paced environment.

Bonus Points

• Education: A Bachelor's or Master's degree in Marketing, Business, or a related field.
• Technical Skills: Basic knowledge of SQL, HTML/CSS.
• Marketplace Experience: Experience working within a B2B environment and/or on an online marketplace.

What's like to work at Skroutz?

• A great opportunity to contribute to the evolution of Skroutz towards becoming one of Europe's fastest growing Marketplaces
• Thrive in an environment that champions ambitious goals, empowers autonomy, fosters mentoring, and unlocks exciting opportunities for both personal and business growth
• Competitive full-time salary
• Ongoing training and development
• Access to books, online courses, and relevant resources
• Top of the Line tools and equipment
• Private Medical Plan
• Hybrid Working
• Free gym membership at Golden Gym in Athens, plus OAKA cross training & running courses, Padel and online yoga
• For all New Skroutz Fathers we offer 30 working days paternity leave (1,5 months in total)
• Monthly childcare allowance for all Skroutz Parents
• Free Skroutz Plus subscription.

As part of our dedication to the diversity of our workforce, Skroutz is committed to Equal Employment Opportunity without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation or religion.

Disclaimer:

Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.