Travel Customer Service Specialist with French, Czech or Croatian

2 days ago

Athens, Attica, Greece ARCHE Consulting Full time €25,000 - €40,000 per year

Looking to build your career in the travel industry in support of

Whether it's getting answers for customers quickly, consulting on products or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.

During a Typical Day, You'll:

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues
  • Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
  • Provide accurate, valid, and complete information by using the right tools, methods, and processes.
  • Ensure a high level of partner service and a positive partner experience

Requirements

  • Fluent in French OR Croatian OR Czech and English
  • High school diploma or equivalent
  • 6 months or more of customer services experience
  • Recognize, apply and explain your product or service knowledge
  • Computer savvy
  • High speed internet in your quiet home work environment
  • Greece resident or ability

Our client offers

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • 25 days annual leave per year
  • Excellent premises during training and when you come to the site for employee engagement activities in Athens city center, Kerameikos metro station
  • Relocation assistance available

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