Vice President – Agency Management

2 days ago

Athens, Attica, Greece Caliberly - Recruitment Agency Full time

Role: Vice President – Agency Management (Shipping Line)

Location:
Dubai, UAE (On-site)

Industry:
Shipping liner

Experience:
Minimum 15+ years (including 8+ years with a Shipping Line)

Salary:
Up to
AED 60,000 + Family Benefits

Employment Type:
Full-time, On-site

About the Role

The VP – Agency Management will lead the global agency network to execute the company's strategic vision. This role is responsible for building a competent and engaged organization, driving performance management through balanced scorecards, and ensuring cross-functional alignment to drive consistent execution across all regions.

Key Responsibilities

Owned Agencies

  • Provide strategic leadership to the owned agency network and ensure delivery of operational and commercial goals.
  • Develop and implement Balanced Scorecards to benchmark agency performance; continually evaluate key performance metrics.
  • Conduct monthly performance reviews and follow through on actionable items.
  • Support owned agencies in collaboration with HQ and support functions (PE/BA/GPC) on improvement and optimization initiatives.
  • Oversee quarterly or bi-annual reviews of local charges and demurrage tariffs.

Global Agency Network

  • Support expansion into new markets by identifying, interviewing, and appointing 3rd-party agents.
  • Ensure successful onboarding, implementation, and ongoing performance management of appointed agents.

Fit-for-the-Future Organization

  • Support the transition of 3rd-party agents to owned agencies through structured planning, considering regulatory, operational, and timeline dependencies.
  • Partner with agency heads to review organizational structures, key roles, and competency requirements.
  • Drive local initiatives that strengthen the company's brand presence in each market.
  • Identify cross-functional needs related to vendor and partner engagement and support agency leaders in improving visibility and efficiencies.

Accountabilities

  • Leadership and performance management of the owned agency network.
  • Development and execution of performance dashboards and scorecards.
  • Driving agency revenue initiatives and overall agency performance.
  • Appointment and management of new agents.
  • Oversight of organizational setup, key personnel decisions, and transitions from 3rd-party to owned agencies.

Key Success Metrics

  • Country performance dashboards
  • Local charges and tariff accuracy
  • Delivery of country action plans
  • Organizational efficiency and readiness

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