Business Process Associate

We are changing the way people buy or lease cars, fixing the largely broken used cars sector.

Spotawheel, an Endeavor company, is a trusted high-tech used cars B2C platform that redesigned the whole buy-sell process from scratch, ensuring value, transparency and customer satisfaction at the highest levels throughout.

Launched in 2015, we are currently incorporated in 3 countries, growing aggressively towards our mission of disrupting the €500 billion European market. Spotawheel has been recognized as one of Europe's fastest-growing companies for three consecutive years, 2021, 2022 & 2023, by the Financial Times.

Unlike traditional used car dealers, we rely on advanced proprietary technology to be much more efficient and effective in the way we work, being able to sustain top vehicle quality and customer experience at large scale.

Our people at Spotawheel are our driving force, trusting them to meet and exceed our customers' expectations. We invest in our people first and foremost, so that we can create a culture of excellence, recognition and ethics that is above all fun to be a part of.

We are currently looking for a Business Process Associate to join our Business Processes Management Team.

As a Business Process Associate, you will support the development and improvement of the company's Business Processes. You will contribute to the documentation, streamlining, and alignment of end-to-end business processes and policies across different functions, locations, and company's technology platforms, with the goal of enhancing efficiency while ensuring appropriate controls. Reporting to the Head of Group Business Processes, you will work closely with internal teams across different countries. The ideal candidate should have solid analytical and organizational skills, a keen interest in business process design, good command of technology tools, and strong communication skills to collaborate effectively with various stakeholders.

Your Key Responsibilities will be to:

• Support the documentation and (re)design of policies and business processes, researching and gathering best practices to ensure transparency and alignment across different functions and locations
• Assist in preparing narratives and manuals that help users perform their job according to established processes
  Contribute to testing, training, simulation, and go-live activities for new processes
• Assist in monitoring processes periodically to identify deviations and support the verification that users follow the defined steps
• Provide first-level support for ERP issues and assist in preparing trainings for power-users
• Contribute to the review of processes, considering innovation and automation opportunities to improve efficiency, controls, and usability
• Support the measurement of process effectiveness and efficiency by collecting and maintaining relevant KPIs
• Collaborate closely with Business Owners, Product Team, and Tech Developers to help translate processes into specifications for CRM, ERP, or other systems' requirements

Requirements

• University Degree in STEM or other Business-related field
• 1-3 years of experience in Management Consulting, BPM, Internal Audit, Risk Management, Quality Assurance, or related field
• Knowledgeable in Process Analysis and Design using core workflow principles that are efficient
• Familiarity with BPM platforms (i.e., ARIS) and Business Process classification frameworks (i.e., APQC) is a plus
• Knowledge of risk management methodologies (i.e., COSO framework) is desirable
• Experience with ERP systems
• Excellent command of the English language, both verbal and written
• Self-motivated, with an aptitude of learning quickly and the ability to work independently
• Strong analytical and communications skills
• Active thinker, yet hands-on and action-oriented

Benefits

• Spotawheel Stock Option Plan
• Group Health Insurance Program
• Daily exposure on top-notch technologies, practices and methodologies
• Professional development plan & specialization in a high-demand market
• Unlimited support to achieve your personal aspirations
• Values based, fun and fast-paced environment