On-Site IT Support Engineer

2 weeks ago


Corfu, Ionian Islands, Greece Hyatt Full time €25,000 - €40,000 per year

We are seeking a skilled and customer-focused
On-Site IT Support Engineer
to join our Greece HIC hotels team. This role supports the hotel's daily IT operations, ensuring optimal performance of hardware, software, network, and audiovisual systems used by guests, staff, and conference/event services.

You will be the go-to expert for all IT matters, supporting both the hotel's administrative systems and guest-facing technologies.

Key Responsibilities:

IT Support:

  • Provide on-site IT support to hotel staff, ensuring prompt resolution of issues related to desktops, laptops, printers, POS systems, Wi-Fi, and guest networks.
  • Troubleshoot network connectivity (LAN/WAN/Wi-Fi), guest internet services & VPNs and work with all relevant stakeholders to maintain and fix issues.
  • Support hotel-specific systems including PMS (Property Management System), POS (Point of Sale), back-office, VoIP/telephony, IPTV & door locking systems and any third-party Systems.
  • Perform regular IT checks, backup procedures, server maintenance, patch updates, and monitoring of hotel systems for security and uptime.
  • Liaise with corporate IT and external vendors for escalated issues or implementation of new systems.
  • Maintain asset inventory and ensure IT policies, cybersecurity protocols, and data protection guidelines are adhered to.

Qualifications:

  • Degree or certification in IT, Networking, Electronics, or related technical field.
  • Minimum
    2–3 years of experience
    in IT support, preferably in the hospitality industry.
  • Hands-on experience with AV equipment and setups
    for corporate or hotel environments.
  • Knowledge of systems like Windows Server, Active Directory, Office 365, Cisco/Meraki networking, and AV platforms like Crestron, Extron, or Barco Clickshare.
  • Strong troubleshooting skills and a proactive attitude.
  • Excellent communication and interpersonal skills, especially under pressure during live events.
  • Fluent in English and Greek

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