Customer Care Agent

7 days ago

Athens, Attica, Greece Novibet Full time

Join Novibet as a Customer Care Agent

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

What We are looking for

As a Customer Care Agent at Novibet, you'll be the first point of contact for customers, addressing inquiries about account management and betting options. You'll resolve issues such as payment errors or access difficulties, ensuring a seamless experience. 

What you will work on

  • Assist our customer base via live chat, telephone, email and social media with a wide variety of account queries including payment, login, verification and bet queries.
  • Respond promptly to customer inquiries
  • Handle complaints, provide appropriate solutions
  • Direct unresolved requests and issues to internal departments and follow up to ensure resolution
  • Record inquiries, comments and complaints
  • Enhance customer experience through feedback you give to Product teams

What you bring

  • High School Degree/from an accredited University
  • Fluency in English and Greek. Knowledge of extra languages will be an asset
  • Prior experience in a similar role or in a call center is appreciated
  • Computer literacy
  • Excellent communication and interpersonal skills
  • Flexibility to work on shift rotation

What we offer

We truly value our people at Novibet Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here's how we make that happen:

  • Competitive Compensation: Attractive salary and bonus scheme
  • Health insurance:  Group health & medical insurance package
  • Top-Notch Equipment: All the tools you need for your role
  • Career Growth: Focused career development, performance management, and training opportunities
  • Inclusive Environment: A welcoming, international, and multicultural team
  • Engaging Activities: Exciting events, sports, and team-building activities
  • On-Site Gym: Free access to our in-house gym to keep you energized

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.

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