Game Localization Project Manager

Overview

Gaming Localization Project Managers will be responsible for managing and delivering game localization projects, Gaming Localization Project Managers independently execute all projects from start to finish and serve as a single point of accountability for their successful completion, including responsibility for administration, schedule, budgets and client communications. Gaming Localization Project Managers will provide client support on challenging game localization problems in a dynamic and exciting environment, and will gather information, propose solutions and report regularly to our clients, going above and beyond to make sure they are happy with our services. They have a passion for excellence and want to help make better games.

Description

• Confirm clarity of instructions prior to initiating project workflow, liaising with Account Executives/Client Services/Clients to modify/correct project instructions/parameters as needed
• Coordinate with Account Executives/Client Services to educate/advise clients regarding the best way to

accomplish their goals for individual projects – engaging clients directly as required

• Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed
• Use computer assisted translation tools whenever possible to maximize consistency and profitability
• Use appropriate reference materials/glossaries as needed to maximize consistency and quality
• Communicate any issues/problems/delays/additional information to Account Executives/Client Services/Clients on an immediate basis and work to troubleshoot any issues that arise
• Effectively liaise with other departments that are essential parts of the project workflow (for instance, Quality Managers, Localization QA Teams, etc.)
• Perform a Final Eye quality check and issue a quality score for the Quality Manager prior to sending a job out
• Return completed projects to Account Executives/Client Services on time or early
• Bill projects completely and accurately within 24 hours of project completion, complying with all appropriate regulations and processes
• Regularly use data analytics to track the progress of their initiatives, make business decisions, and assess the success of their efforts in a tangible manner
• Establish and maintain working relationships with contract linguists located around the world
• Consistently give both positive and negative feedback
• File compliance reports as needed for substandard work performed and work with Quality Assurance to impose appropriate financial sanctions in those cases
• Investigate/resolve client complaints, problem solve and work with Quality Assurance/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated
• Based on management approval, execute sample jobs and/or projects with a higher level of complexity/difficulty
• Work to understand and be knowledgeable about gaming clients, including current events, business trends and industry leaders
• Make recommendations to the manager on ways to improve any processes, etc. as part of TransPerfect's commitment to continual improvement
• Provide assistance to others when able and as needed
• Perform all duties independently without extra support, maximize manager's check-ins and escalate issues to the manager in a constructive way
• Retain, apply, and stay current on best practices, processes, technologies, and tools needed to produce work to the highest standard
• Display consistency in terms of attitude, quality of work and approach to their colleagues
• Complete all other tasks that are deemed appropriate for the role and assigned by the manager/supervisor

Required Skills

• Ability to work with a wide variety of personality types and get objectives met
• Ability to partner with all stakeholders to thoroughly understand features, timelines, and expectations, ensuring the best quality support
• Ability to proactively identify and call out risks, suggesting alternative approaches to deliver the project successfully
• Ability to act as an effective advocate for our clients
• Ability to effectively multitask in order to simultaneously execute multiple projects
• Exceptional problem solving/critical thinking skills
• Ability to maintain professionalism in all situations, especially under tight deadlines

Required experience and qualifications

• Bachelor's degree or equivalent, or directly relevant experience
• Minimum 3 years localization project management experience in the video games industry
• Knowledgeable on how to handle common video game file formats
• Direct client-facing experience

Desired skills and experience

• Fluency in a foreign language
• Understanding of the Game Development life-cycle
• Experience working with other Gaming services disciplines such as LQA, Art Services, Player Support, etc.