Front Office Manager

24 hours ago

Athens, Attica, Greece METAXA HOSPITALITY GROUP Full time €45,000 - €55,000 per year

TUI Magic Life Candia Maris, 5* Adults-Only All-Inclusive Fitness & Entertainment Beach Resort and member of the award-winning Metaxa Hospitality Group in Heraklion, Crete invites you to join its team. TUI Magic Life Candia Maris is looking for the season 2026:

Front Office Manager

Your own career story awaits you. Create with us a career path of potential work-life balance. A working environment of equal opportunities, trust, teamwork, recognition, and development await you. Join a team with a passion for meaningful hospitality.

Key Responsibilities:

  • Train, supervise and support the staff

  • Schedule shifts

  • Ensure timely and accurate customer service

  • Handle complaints and specific customers' requests

  • Troubleshoot emergencies

  • Prepare and monitor budget of labor cost

  • Tracking and monitoring payments from various booking sources

  • Ensure company's policies and security requirements are implemented

Essential Qualifications:

  • Bachelor's degree in hospitality management or in related field

  • Minimum 3 years of experience as a Front Office Manager role in a 5* hotel environment

  • Proficiency in English (oral and written)

  • Solid knowledge of MS Office, particularly Excel and Word

  • Excellent customer service skills

  • Strong organizational and problem-solving abilities

  • Ability to multitask in a high-pressure environment

Desirable Qualifications:

  • Knowledge of German language

  • Knowledge of hotel systems such as PMS, POS, and CRM

  • Previous experience in reservation department

  • Excellent leadership and communication skills

Benefits:

  • Daily meals during hotel operations

  • Excellent working environment

  • Career development in a fast-paced, growing working environment

  • Training opportunities

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