Troubleshooter

2 weeks ago

Municipality of Kifisia, Greece Autohellas Group Full time €35,000 - €45,000 per year

Autohellas is a leading force in the automotive industry, shaping the future of mobility in Greece and beyond for over 50 years. Our mission is to provide flexible, reliable and integrated mobility solutions for every need.

As a member of the Th. Vassilakis Group and a publicly listed company on the Athens Stock Exchange since 1999, we operate as a Group across two main pillars:

Car rentals & leasing
As the exclusive franchisee of Hertz in Greece, Cyprus, Bulgaria, Romania, Serbia, Montenegro, Ukraine, Croatia, and Portugal, we offer a diverse fleet and a full range of services — from short-term rentals to long-term leasing and fleet management.

Car imports, sales & after-sales
We are the exclusive importer and distributor of leading automotive brands in Greece, including HYUNDAI, KIA, SEAT, CUPRA, FIAT, JEEP, ALFA ROMEO and more. Through our Velmar brand, we provide authorized sales and after-sales services for a wide portfolio, while also expanding into the electric mobility space as importers of innovative brands like XPENG, Leapmotor, and Changan.

With our strong presence and commitment to sustainable mobility, Autohellas is one of the largest and most dynamic companies in the automotive sector.

Learn more about our services, career opportunities, and how we drive the future of mobility on our website.

Job Purpose:

The Troubleshooter provides technical support to service centers, assisting with the resolution of complex technical issues and ensuring the effective training of technical personnel. The role also involves monitoring product quality, participating in training seminars, and liaising with the manufacturer to address technical inquiries.

Job Responsibilities:

  • Visiting service centers to provide support in resolving difficult technical issues and training technical staff.
  • Technical support to service centers via the manufacturer's electronic communication line (Hotline).
  • Monitoring product quality.
  • Participating in training seminars organized by the importer.
  • Submitting technical inquiries to the manufacturer.
  • Translating technical updates.

JobQualifications:

  • Degree in Automotive Engineering or Higher Education (Technologist/Mechanical Engineer).
  • 3 years of experience as a Service Technician or in a similar position.
  • Excellent knowledge of automotive technical terminology.
  • Familiarity with vehicle diagnostic tools and electrical diagrams.
  • Excellent command of both Greek and English (written and spoken).
  • Excellent knowledge of computers and new technologies.

What we offer:

  • Competitive salary & benefits package
  • On-site gym at our HQ
  • In-house restaurant
  • Access to our exclusive corporate portal with special discounts just for our Group employees
  • Private health insurance for peace of mind
  • Pension plan (depending on role/level) – planning ahead made easier
  • A vibrant, fast-paced environment with ongoing learning & growth opportunities

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