German Customer Support

20 hours ago

Athens, Attica, Greece Cross Border Talents Full time €13,000 - €15,500 per year

Are you fluent in German and passionate about delivering excellent customer experiences?
This is your chance to join a leading international team, supporting a global project while working fully remotely from anywhere in Greece.

Role Overview

As a German Speaking Customer Service Representative, you will be the first point of contact for customers, handling their inquiries with professionalism, empathy, and efficiency. Your goal is to provide top-quality support while ensuring customer satisfaction and loyalty.

Key Responsibilities

Handle incoming customer requests via phone, chat, and email.

Provide accurate information and solutions regarding products and services.

Assist customers with order management, troubleshooting, and general inquiries.

Escalate complex issues to the relevant department when necessary.

Maintain a positive, professional, and empathetic communication style at all times.

Ensure high-quality service delivery that meets performance and customer satisfaction targets.

Requirements

Fluency in German.

Good command of English (B2 or higher).

Strong communication and problem-solving skills.

Customer-oriented mindset with patience and empathy.

Ability to work in shifts (MondaySunday, 00:0023:00 flexible schedule).

Previous customer service experience is a plus but not mandatory.

Must be based in Greece with eligibility to work.

Benefits

Base salary: 1,300 gross/month.

Monthly performance bonus: up to 10%.

Full work-from-home setup (remote from anywhere in Greece).

Comprehensive training provided to ensure your success.

Stable, long-term international career opportunity.

Friendly, multicultural team environment.

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