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Assistant Manager Franchise Account Operations

2 weeks ago

Athens, Attica, Greece adidas Full time

Join adidas Europe and shape the future For over 75 years, our European heritage has been a fusion of culture and innovation, driving global sports trends. Our offices, from Herzogenaurach to London, Berlin, Amsterdam, Warsaw, Athens, Milan, Manchester and Paris, are centers of creativity and collaboration. We aim to be Europe's best sports brand, seeking pioneers and visionaries to join our bold journey. At adidas, you're not just getting a job; you're invited to make a global impact, joining a team that values creativity, courage and innovation. Are you ready to be part of our journey?
Purpose of the role
The Assistant Manager Account Operations Franchise plays a key role in ensuring operational excellence across the franchise channel. The role manages the order-to-cash process for seasonal orderbooks, enabling timely deliveries, smooth operations, and enhanced service levels that support adidas' commercial and brand ambitions in South East Europe.
What you will do

  • Manage the end-to-end order-to-cash process for franchise partners, ensuring on-time, in-full delivery in alignment with EU DTC Franchise guidelines.
  • Monitor and convert seasonal orderbooks proactively to achieve cluster and zone Net Sales targets.
  • Collaborate with Franchise Operations, Merchandising, Supply Chain, Finance, IT, and Marketing to support seasonal readiness and drive orderbook performance.
  • Handle order placements, replenishment (Smart Supply), cancellations, returns, and claims in line with defined procedures.
  • Ensure accurate and timely communication on product availability, delivery delays, and key launch timelines.
  • Track and analyse orderbook conversion, returns, and cancellations, identifying risks and corrective actions to meet defined KPIs.
  • Support continuous process improvement by developing and enhancing reporting tools and dashboards (e.g. Power BI).
  • Participate in cross-functional projects such as new store openings, remodelings, and key commercial activations.
  • Act as a point of contact for franchise partners, ensuring high-quality service and responsiveness to operational requests or complaints.
  • Contribute to the implementation and testing of new tools, systems, and processes to improve efficiency and partner experience.

Skills you will need

  • University degree in Business Administration, Supply Chain, or related field.
  • Minimum 2 years of experience in Account Operations, Customer Service, Sales, or Logistics; retail background is a plus.
  • Proficiency in MS Office (especially Excel), SAP, Salesforce, and Power BI.
  • Excellent written and verbal communication skills in English.
  • Strong organizational and analytical abilities with attention to detail.
  • Proactive, structured, and collaborative mindset.
  • Customer-oriented and solution-driven approach with strong interpersonal skills.
  • Ability to work cross-functionally in a fast-paced, multinational environment.

Life at adidas

  • Competitive compensation
  • Annual bonus
  • Private life and health insurance
  • Hybrid working model supporting flexibility
  • Monthly meal allowance
  • Premium gym membership discount
  • Access to self-learning platform
  • adidas Employee discount

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.