ICT Support Engineer
3 days ago
IP Partners, a company specialized in delivering IT & network infrastructure projects and providing technical support & systems management services, is expanding its technical team and is seeking an
ICT Support Engineer
.
The role includes remote and on-site support of users and systems, configuration of Active Directory & Entra solutions, troubleshooting of computers, servers, printers, and VoIP PBXs, as well as assisting the implementation team with system configurations across the company's portfolio of solutions.
Key Responsibilities
- Provide technical support on networks, servers, storage, and other ICT systems.
- Manage domains, local Active Directory controllers & Entra, and user rights.
- Install, maintain, and troubleshoot computers, printers, and related devices.
- Support VoIP PBXs (3CX, Yeastar, Grandstream).
- Deliver remote and on-site customer support.
- Configure solutions from the company's portfolio (IaaS, SaaS, backup solutions, cybersecurity solutions, etc.).
Required Qualifications
- 1–3 years of experience in IT support or systems administration.
- Good command of Greek and English languages.
- Knowledge of core ICT technologies (hardware, software, operating systems, network configuration).
- Solid knowledge of installation, administration, and troubleshooting of Windows operating systems and Microsoft 365.
- Hands-on experience in troubleshooting and repairing computers and peripheral devices (printers, scanners, etc.).
- Category B driving license.
Desired Qualifications
- Networking certification (e.g. CCNA, HCIA-Datacom, HPE6-A86).
- Microsoft certification (e.g. MCSA, Windows Server Hybrid Administrator Associate).
- ITIL Service Management framework certification (e.g. ITIL 4 Foundation).
- Experience in TAC/NOC environments (ticketing systems, remote tools, NMS, SLA monitoring, etc.).
Compensation & Benefits
- Competitive compensation package based on skills and experience.
- Private health insurance program.
- Continuous training and certification opportunities in areas of interest.
- Organized and well-equipped working environment with full support.
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