Claims Technician, Motor

Howden Hellas, a leading multinational Insurance and Reinsurance Broker in Greece, offers you the opportunity to join a dynamic team of experts in risk management, insurance solutions, and client-focused advisory services. As part of the global Howden Group, we combine local expertise with international reach, delivering tailored solutions across industries.

Howden Hellas S.A. is growing, and we are seeking a dynamic and driven insurance professional to join our team as Claims Technician, Motor

Location: Athens Full-time | Permanent

Role Summary:

As a member of our Team, you will be responsible for the handling of motor insurance claims for insured vehicles and third-parties, ensuring timely, fair, and accurate resolution with insurance companies while acting as the primary interface with clients, repair shops, insurance companies' claims adjusters and their legal partners, ensuring high customer service standards and compliance with policy terms.

Key Responsibilities:

·       Receive, register and relay to insurance companies customer's first notification of loss.

·       Examine the terms and conditions of the insurance policy to determine coverage and liability.

·       Liaise with policyholders, insurance companies' claims adjusters, repairers, garages, and external adjusters.

·       Arrange in cooperation with insurance companies' claims adjusters for vehicle inspections, damage assessments, estimates and coordinate with regards to repair or replacement.

·       Evaluate, negotiate, and settle claims with insurance companies' claims adjusters on behalf of customers including repair costs, parts, labor, towing, etc.

·       Monitor and investigate claims where liability is disputed (third-party claims, fault disputes).

·       Prepare detailed claim files, documentation and internal reports when necessary.

·       Maintain accurate case notes, track progress, and meet service-level timelines.

·       Escalate complex or high-value claims to management.

·       Ensure compliance with regulatory, legal, and internal claims policies.

What you will need to have:

·       BSc in Insurance Science, Economics or relevant field.

· years, years' proven experience in motor claims handling/adjustment/insurance claims.

·       Solid technical knowledge of motor vehicle repair, parts, and cost structures.

·       Excellent knowledge of MS Office & English command (written and oral).

·       Experience in a broker environment or working closely with brokers is a strong plus.

·       Certification or training in claims, adjusting, or loss control and familiarity with local legislation, traffic & liability laws is desirable.

Skills/Behaviors:

·       Customer-focused

·       Strong negotiation, communication, and interpersonal skills.

·       Analytical mindset with attention to detail.

·       Good organizational skills, ability to multitask and prioritize.

·       High integrity, objectivity, and fairness in decision-making.

What's in it for you:

Competitive salary and performance-based incentives

Ongoing training & career development

Private medical insurance

Supportive, entrepreneurial culture focused on growth, development, and collaboration

To apply for the job:

Code: CLMot 2025

For all males: military (national service) obligations must be fulfilled.

All applications will be considered in strict confidence; however, only relevant profiles will be considered in the recruitment process.