IT Systems Trainer and Support

2 weeks ago

Greece Netcompany Full time €40,000 - €55,000 per year
Company Description

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500 organizations in 70 countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500 professionals is our driving force and our most valuable asset.

Job Description

Are you ready to discover the role of an IT Systems Trainer & Support operator in Netcompany-Intrasoft?

As an IT Systems Trainer and Support operator, you will have the responsibility for effectively supporting and delivering training and support to end users on relevant s/w applications within the public sector, aiming to enable them to use the application productively in their day-to-day tasks and responsibilities.

As an IT Systems Trainer and Support operator you will:
  • Deliver Business Applications training and support (on-the-job training, remote training, structured classroom training) to users
  • Prepare and update the training material
  • Provide 1st and 2nd level user support to clients.

Qualifications

What would make you a fit for the role:
  • Bachelor degree in Computer Science / Information Technology or Law
  • Experience with ticketing systems such as Atlassian JIRA or similar
  • Experience in being the liaison with other teams to identify issues and support issue resolution
  • Excellent knowledge of MS Office suite
  • Strong customer service orientation
  • Good communication & presentation skills
  • Very good command of the English language

It would also be a plus if you match some of the following:
  • Previous experience in business applications training and user support services, preferably within the public sector
  • Knowledge of e-learning platforms and tools.

Additional Information

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:
  • A seamless onboarding experience and a buddy to support you on your first steps
  • A competitive compensation & benefits package
  • Health and life insurance program
  • Meal allowance
  • Learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings).

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around Greece, then this is the place to be

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values:

#BePartOfSomethingGreat

Please submit your CV in English. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.

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