MS Technical Support Specialist

14 hours ago

Athens, Attica, Greece SkillMatch Solutions Full time €16,200 - €24,300 per year


About the Role

As a Technical Support Specialist, you will be responsible for resolving customer issues, ensuring customer satisfaction, and contributing to the overall success of our enterprise.

Key Responsibilities

  • Technical Support: Diagnose, troubleshoot, and resolve technical issues related to our products and services.
  • Customer Satisfaction: Provide excellent customer service by effectively communicating with customers and resolving their issues promptly.
  • Case Management: Create and manage cases, ensuring accurate documentation and timely updates.
  • Knowledge Sharing: Contribute to knowledge base articles and participate in knowledge sharing initiatives.
  • Continuous Learning: Stay updated on the latest Microsoft technologies and industry trends.

Qualifications

  • Language Skills: Fluent in French (C2) and proficient in English (B2).
  • Technical Expertise: Advanced technical knowledge of Windows Operating Systems, networking, Microsoft productivity suite, and Active Directory.
  • Certifications: Preferred certifications include MCSE or Cisco.
  • Experience: 2-3 years of experience in helpdesk or system administration, preferably in a medium to large business environment.
  • Education: Bachelor's degree in Science, Math, Engineering, or Computer Science.

Benefits

  • Base salary of 1,350 monthly gross.
  • Performance-based bonus of up to 500 monthly.
  • Fully paid training of 30 working days.
  • Monday-Friday schedule from 10:00 AM to 19:00 PM.

Skills and Competencies

  • Strong communication skills, both written and spoken.
  • Excellent customer service orientation.
  • Ability to work independently and as part of a team.
  • Problem-solving and analytical skills.
  • Attention to detail and organizational skills.
  • Ability to adapt to a fast-paced environment.

Join Our Team

We encourage you to apply if you are a passionate and dedicated individual looking for a challenging and rewarding career. Please submit your resume.


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