Italian Speaking Customer Support/Sales in Greece
10 hours ago
Workster is excited to partner with a globally recognised iGaming company to recruit a talented Italian Speaking Customer Support/Sales professional for their vibrant operations in Greece. If you are fluent in Italian and English, possess a passion for delivering exceptional customer experiences, and are keen to advance your career in the dynamic digital entertainment industry, this is your chance to join a fast-growing, international team.
Key Responsibilities – Italian Customer Support & Sales, iGaming Greece- Deliver outstanding customer support in Italian and English via live chat, email, and telephone, ensuring quick and accurate responses to enquiries regarding iGaming products and services.
- Proactively engage customers, providing helpful product information, account guidance, and technical support with professionalism and empathy.
- Identify customer needs and recommend tailored solutions, driving upsell and cross-sell opportunities that enhance user satisfaction and company growth.
- Resolve customer issues efficiently and document interactions in the CRM system, maintaining high-quality service records in line with compliance standards.
- Collaborate with sales and marketing teams to execute customer outreach campaigns, support promotional activities, and gather valuable feedback from the Italian-speaking user base.
- Monitor customer account activities, verify documentation, and escalate sensitive or complex cases to relevant stakeholders while ensuring compliance with responsible gaming protocols.
- Contribute ideas to improve the customer journey, working closely with international colleagues to uphold best practices in digital gaming support and sales.
- Fluent in Italian and confident in English (written and spoken); other European languages are a plus.
- Prior experience in customer support, sales, or account management within iGaming, digital services, or a fast-paced online environment is highly desirable.
- Customer-centric approach with excellent communication, problem-solving, and interpersonal skills, able to interact with diverse audiences in a culturally inclusive way.
- Proven ability to multitask, prioritise, and thrive under pressure while managing a high volume of digital enquiries.
- Comfortable with using CRM systems, digital communication tools, and Microsoft Office suite.
- Adaptable, proactive, and eager to learn about evolving gaming products and customer engagement techniques.
- Commitment to maintaining confidentiality, compliance, and responsible gaming standards at all times.
- Competitive salary plus attractive performance-based bonuses and incentives.
- Comprehensive relocation support and assistance for candidates moving to Greece.
- Modern, centrally located offices in Athens or remote/hybrid work options, ensuring work-life balance and flexibility.
- Ongoing professional development
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