German Speaking VIP Customer Support Agent

2 days ago

Athens, Attica, Greece Patrique Mercier Recruitment ES Full time

Elevate Your Career with Us Patrique Mercier Recruitment By Cyriel is actively searching for a German Speaking VIP Customer Support Agent to join our esteemed team. If you have a passion for delivering exceptional service to VIP clients and thrive in a sophisticated environment, this opportunity is designed for you

As a German Speaking VIP Customer Support Agent, your primary responsibility will be to provide high-level support to our exclusive German-speaking clientele. Your commitment to excellence will be key in fostering long-lasting relationships and ensuring customer satisfaction.

Key Responsibilities
  • Offer outstanding customer support to our VIP German-speaking clients through various communication channels, including phone, email, and chat.
  • Anticipate client needs and respond with personalized solutions to enhance their experience.
  • Maintain meticulous records of client interactions in our CRM system.
  • Collaborate with other teams to swiftly address and resolve inquiries or issues.
  • Engage in ongoing training to remain updated on product offerings and service standards.
Requirements
  • Fluency in German is essential; proficiency in English is an advantage. Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.
  • Proven experience in VIP customer service or a similar role is preferred.
  • Strong dedication to providing exemplary customer service and client satisfaction.
  • Excellent communication and interpersonal skills, with a focus on building relationships.
  • The ability to remain professional and composed in high-pressure situations.
  • Strong problem-solving abilities with great attention to detail.
  • A proactive approach in understanding client needs and delivering tailored support.
Benefits
  • · Private Health Insurance
  • · Training & Development
  • · Performance Bonus
  • · Extra Salaries Per Year Fully Paid Training
  • · Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
  • · Free Greek Lessons, discounts and other perks

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