Programme Advisor

Position

Programme Advisors are responsible for promoting BSBI's programme portfolio to potential students via phone, e-mail and online meetings, forming a vital and integral part of the sales team. The purpose of the role is to manage the pipeline of students from initial application right through to payment of tuition fees, offering international students support through the entire application process.

You will work with minimal day-to-day supervision, leading on and managing the consultative sales process within established parameters and procedures. They will require a thorough understanding of relevant systems/processes, BSBI products, or the working environment. Role holders will strive to achieve set targets, and organize their own day-to-day work to meet clear objectives.

Independence and initiative will be required to react to changing priorities and work circumstances, with the scope to make decisions within clear parameters and contribute actively to improving processes.

Your tasks

• Providing individually tailored advice to all prospective students, adapting to different communication styles
• Consulting students through the full application circle: from initial conversation through to finalizing and closing their application to study with BSBI
• Exploring possible career paths for students and assertively matching them with specific BSBI offerings
• For international students: advising / making students aware of visa, immigration issues and compliance
• Handling student enquiries regarding different programmes and adapting to different communication needs
• Proven track record of cultivating meaningful client relationships and delivering tailored solutions
• Providing outstanding customer service to all students and all stakeholders, in a timely and efficient manner, and encouraging students to choose BSBI
• Portraying a positive and professional image of BSBI at all times.
• Account Managing students' applications from initial enquiry up to payment of tuition fees and registration
• Leveraging available technology and keeping all records up to date
• Correct and time-efficient management of leads pipeline

Requirements

Essential

• An undergraduate degree or equivalent experience.
• Assertive customer-centric approach ideally demonstrated through prior B2C sales roles
• Excellent verbal and written communication in English (C1)
• Customer-focused with excellent interpersonal skills, including professional credibility, relationship building and influencing
• Results-driven, solution-oriented and self-disciplined
• Ability to multitask in a busy, highly pressured, fast-paced working environment
• Minute attention to detail, strong adaptability, empathy and resilience
• Proficiency in Microsoft Office and/or Google Suite
• Enthusiasm to work in the education sector and to support student success
• Excellent presentation skills and a high level of confidence
• Proactive, self-motivated and achievement-driven with a 'can-do' attitude

Desirable

• Experience in using a CRM system, Excel and/or AI technology
• Background in education business/recruitment
• Previous experience with KPIs and targets
• Experience in developing and implementing key account processes
• Fluency in other languages

We offer

• An international environment with a multicultural audience and a meaningful social impact
• Support in achieving your professional goals and development
• Opportunities for career growth alongside BSBI, including leadership roles
• Extensive training to equip you with the knowledge and skills needed to excel
• Work in a young, dynamic and positive culture that fosters collaboration
• Performance-based commissions to incentivize sales success
• Be at the forefront of an exciting educational opportunity, leading the way forward and growing with BSBI

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.

BSBI's mission is to educate students to effectively shape the future and become excellent leaders of tomorrow in an ever-changing business world. It also aims to teach students to understand how businesses function and how economic success is generated. BSBI offers industry-relevant programs that focus on the development of practical entrepreneurial skills necessary for professional success. Located in the heart of Berlin, we are an international business school that offers academic excellence. We are a member of Global University Systems (GUS) and provide unlimited career opportunities for its students and staff.

GUS Germany GmbH (GGG) is an innovative and dynamic network of world-class higher education institutions that is committed to empowering students with the knowledge and skills they need to make a positive impact in the world. Our mission is to foster visionary leaders who can drive meaningful change for society.

With a strong presence in Germany, Europe, and beyond, GGG is made up of several well-known brands, including UE (University of Europe for Applied Sciences), BSBI (Berlin School of Business & Innovation), htk academy, and GISMA University for Applied Sciences. Our thriving student body of over 10,000 learners across our institutions benefits from a wide range of academic disciplines, such as business, technology, data science, engineering, sports, and fine arts.

As part of the Global University Systems (GUS) network, which comprises over 48 universities across Europe, the USA, Australia, Asia, and South America, with over 87,000 students, we are dedicated to providing exceptional learning experiences to our students.

At GGG, we are committed to creating a supportive and inclusive work environment where everyone can thrive. Our employees play a vital role in ensuring that our students succeed at every step of their career path. Join our team and be a part of a culture of innovation and excellence in education.