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Portuguese-Speaking Customer Support Agent

2 days ago


Athens, Attica, Greece PerceptaLyn Full time

Remote – Greece (must reside in Greece)
Start Date: February 9th
We are currently looking for
Portuguese-speaking Customer Support Agents
to join an international team supporting customers in a dynamic, multicultural environment.

This is a
remote role based in Greece
, with a
relocation package available
for candidates moving to Athens.

About The Role
As a Customer Support Agent, you will be the first point of contact for Portuguese-speaking customers, delivering high-quality service and ensuring an excellent customer experience across multiple channels.

Key Responsibilities

  • Handle customer inquiries via phone, email, and chat
  • Provide accurate information and resolve issues efficiently
  • Ensure high levels of customer satisfaction and service quality
  • Meet productivity and performance targets
  • Collaborate with international and cross-functional teams

Requirements

  • Fluent Portuguese (C1/C2) and good command of English
  • Strong communication and customer-oriented mindset
  • Ability to work remotely from within Greece
  • Availability to work Monday to Friday, 11:00–20:00

Compensation & Benefits

  • Gross Salary: €1,045.72/month (paid over 14 salaries)
  • Productivity Bonus: Up to 10% of gross salary
  • Salary progression:

  • After 12 months: €1,100 gross/month (14 salaries)

  • After 36 months: €1,150 gross/month (14 salaries)

Relocation Package (Athens-based support)

  • 2 weeks of hotel accommodation
  • Flight ticket (within the EU)
  • Airport pickup
  • Real estate agency fee covered