KYC Agent

3 days ago

Athens, Attica, Greece Kaizen Gaming Full time €30,000 - €60,000 per year

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there'll be no average day for you. Ready to Press Play on Potential?

Let's start with the role

The
Know Your Customer (KYC) Department
is an integral part of our Client Operations Division. As a
KYC Agent,
you will play a crucial role in verifying and authenticating the identities of clients to mitigate risks related to fraud, money laundering, and other illicit activities. Your work will involve carefully reviewing and validating customer-provided documentation, conducting thorough background assessments, and ensuring full compliance with all regulatory and internal requirements.

As a KYC Agent, you will:

  • Collect and analyze key information in accordance with the regulations of the competent auditing authorities;
  • Assist customers with the KYC process, ensuring a smooth and efficient experience;
  • Approve withdrawal requests concerning document verification;
  • Review and enhance previous data entries for accuracy;
  • Collaborate with other departments to resolve issues related to customer identification or withdrawal;
  • Work closely with team/shift leader and colleagues across various departments;
  • Handle and share sensitive information appropriately and confidentially;
  • Ensure compliance with AML (Anti-Money Laundering) laws and regulations;
  • Identify and address potential fraud alerts promptly and effectively;
  • Maintain and update the customer database with precision and care.

What you'll bring:

  • Observation and attention to detail;
  • A customer-centric mindset with a focus on service orientation;
  • MS Office / Google Suite skills;
  • Excellent verbal and written communication skills in Greek and English;
  • Prior experience in a back-office role (preferred but not required);
  • Strong critical thinking abilities and exceptional research skills;
  • Availability to work in shifts, including nights and weekends.

Kaizen Gaming Perks

  • Hybrid way of working
  • A buddy will support you with your onboarding
  • Competitive pay and bonus scheme
  • Private health insurance for you and your family
  • Monthly meal allowance
  • Developmental 360° feedback framework
  • Unlimited access to Udemy & continuous training
  • Family Support

Recruitment Privacy Notice

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.

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