Experience Lisbon: Multilingual Content Moderators or Customer Care Specialists
4 days ago
Job Title: Content Moderator / Customer Care Representative
Location: Lisbon, Portugal
Type: Full-time
About the Role:
We are looking for motivated professionals to join our team in Lisbon as Content Moderators or Customer Care Representatives. In this role, you will ensure high-quality content management and provide outstanding support to our users. You will be part of a dynamic team working in a multilingual, fast-paced environment.
Responsibilities:
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Review and moderate online content according to company guidelines.
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Ensure compliance with platform policies and community standards.
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Respond to customer inquiries through various channels (email, chat, social media).
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Document and report content or user issues clearly.
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Collaborate with team members and escalate complex cases as needed.
Requirements:
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Fluent in German/French/Italian/Romanian/Danish/Spanish and B2-C1 English (spoken and written)
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Strong communication skills, both written and verbal.
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Detail-oriented with the ability to make sound judgments.
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Comfortable working in a fast-paced and evolving environment.
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Previous experience in content moderation, customer care, or digital platforms is a plus but not required
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High school completion diploma
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Valid paperwork allowing employment in Portugal
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