Operations Performance

2 weeks ago

Athens, Attica, Greece Snappi Full time €60,000 - €80,000 per year

About Snappi

At Snappi, we're building a neobank from the ground up. Our mission is to empower financial freedom through technology, offering innovative and transparent digital banking solutions.

Join us in reshaping the financial landscape

About the role

You'll work directly with the COO to help drive the effectiveness of the operations team. This role combines coordination, performance monitoring, projects and reporting within the Ops function — ideal for someone who thrives in high-growth, high-responsibility environments. This is not just a job - it's an opportunity to contribute to the creation of a neobank from its very foundation.

What you 'll be doing

· Coordinate and track key operational initiatives, ensuring timely delivery across cross-functional teams

· Monitor and report on KPIs, SLAs and performance metrics across operations functions

· Prepare and present insightful reports and dashboards to internal teams and governance committees

· Manage inputs for regulatory and internal reporting, ensuring accuracy and timeliness

· Identify bottlenecks, inefficiencies, or risks, and work with stakeholders to design solutions

· Drive meeting cadences, follow-ups, and action tracking for the COO's office

· Support planning and execution of strategic priorities within the operations function

· Ensure key initiatives are documented, tracked, and communicated with clarity

· Help build scalable processes and performance rhythm for a growing operations team

· Support the COO in coordinating priorities, and making execution smoother

What we're looking for

· –5 years of experience in project management, business operations, performance or reporting roles

· Experience in financial services, fintech, or regulated environments is a strong plus

· Excellent English language proficiency, written and verbal

· Curious, energetic, hands-on mindset

· Strong analytical and problem-solving skills to develop effective solutions

· Excellent communication and stakeholder management skills, with the ability to engage at all levels of the organization

· Ability to thrive in a fast-paced, high-growth environment, balancing multiple priorities effectively

Why Join Snappi? 

Snappi is redefining banking in Greece, empowering financial freedom through innovation.

· Shape the future of fintech by leading our data protection framework

· Work with top-tier talent in a fast-paced, dynamic environment

· Grow with us through continuous learning and development

· Enjoy competitive compensation and a culture that values impact

We are results-driven, innovative, and built on trust—with our customers, team, and society. At Snappi, your ideas will shape the future of banking.

Benefits we offer

At Snappi, we invest in your well-being, growth, and work-life balance with a benefits package designed to support both your personal and professional journey:

  • Competitive salary
  • Hybrid work flexibility
  • 37-hour work week
  • Medical & Life insurance coverage
  • Extra paid time off
  • Additional school monitoring days
  • Employer-sponsored pension plan
  • Savings plan for your children
  • Daycare allowance to help cover preschool costs
  • Exclusive perks with special rates on banking products
  • Ongoing learning & career development opportunities
  • Team activities & events to foster bonding, well-being, and a strong company culture

We are an equal opportunity employer and values diversity. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

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