Quality Assurance Associate

3 days ago

Athens, Attica, Greece PEOPLECERT Full time €45,000 - €55,000 per year

As a Quality Assurance Associate, your tasks will include the following:

  • Conduct investigations in relation to suspicious behaviour in Online Proctored and Classroom LanguageCert exams.
  • Ensure investigations are carried out in accordance with policies and procedures.
  • Manage communications with candidates and/or test centres.
  • Ensure Quality Assurance files and records are accurately maintained and complete accurate and timely reports of actual and suspected malpractice cases investigated.
  • Identify improvements, contribute to 'lessons learned' activities and process reviews.
  • Contribute to maintaining current and up-to-date LanguageCert policies and procedures.
  • Be familiar with regulatory conditions and requirements.
  • Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.

What we look for:

  • Bachelor's degree in an appropriate discipline, master's degree, or MBA will be considered an asset.
  • Proven track record of audit experience, preferably in the education sector.
  • Excellent command of the English language (C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus).
  • Advanced computer literacy. ECDL Advanced level certification is desirable.
  • Excellent attention to detail.
  • Appropriate experience of interacting with senior management staff.
  • Excellent communication skills with the ability to create trust and maintain strict confidentiality.
  • A clear understanding of the importance of maintaining corporate and ethical standards.
  • Well-developed multitasking and organizational skills under tight deadlines in a fast-paced complex environment.

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