Customer Support

2 weeks ago

Glyfada, Attica, Greece AfterSalesPro® Full time €25,000 - €35,000 per year

Company Description

In a world where customer experience increasingly shifts after the checkout,
AfterSalesPro
turns after-sales into a strategic advantage rather than a simple operational task. Under its new positioning — "Excellence beyond checkout" — the company transforms traditional fulfilment and support workflows into intelligent automations that elevate efficiency and unlock growth. From bulk voucher creation and real-time tracking, to recipient notifications and multi-courier management, every order becomes a measurable driver of customer satisfaction and business expansion.

Role Description

This is a full-time, on-site role based in Glyfada for a
Sales & Operations Generalist
, responsible for supporting daily phone, sales, back-office, and administrative activities. The role includes handling customer communication, managing back-office operations, coordinating operational processes, assisting with sales-related tasks, and providing excellent customer service. We are seeking a reliable, organized, and communicative individual who is comfortable working across multiple tasks and departments to ensure smooth operations and a seamless customer experience.

Responsibilities

  • Handle inbound phone calls
    from customers, partners, and potential leads; provide first-level information and route calls when needed.
  • Call warm leads
    who have already shown interest in order to schedule introductory or sales calls with the appropriate team member.
  • Document customer interactions and
    update CRM/ERP records
    with accurate notes and statuses.
  • Create and manage
    sales documents
    within the ERP, including offers, orders, invoices, and any required supporting documentation.
  • Insert and reconcile
    bank statements or payments
    into the ERP to support the finance process.
  • Coordinate with the
    Sales & Operations
    teams to ensure smooth workflows and timely follow-ups.
  • Assist in general
    administrative duties
    to support daily operations.
  • Support in
    company events and webinars
    (logistics, coordination, communication).

Requirements

  • Strong communication skills (phone, email).
  • Previous experience in customer support, administrative roles, or inside sales is a plus.
  • Excellent organizational skills and attention to detail.
  • Basic computer/ERP skills (training provided).
  • Ability to multitask and manage priorities efficiently.
  • Team-player with a positive, can-do attitude.
  • Willingness to learn and grow within the company.
  • Experience in e-commerce or logistics is a plus
  • Fluency in Greek and English
  • Residence in Northern Attica
    (Glyfada and surrounding areas preferred).

What We Offer

  • Full training on our tools, products, and internal workflows.
  • A supportive environment with clear opportunities for advancement into Sales, Operations, or Account Management roles as the company grows.
  • A dynamic workplace with a team that's always pushing forward.
  • A great environment where everyone helps each other succeed.
  • Basic Salary with Benefits

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