Restaurant Team Leader,

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the "Mouratoglou Tennis Center", Bayern Munich football academy, Navarino Outdoor and many more.

W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.

Costa Navarino is looking for a Restaurant Team Leader. The selected candidate will effectively manage outlet daily operations, by supervising, managing, and motivating associates, providing excellent customer service, and achieving high levels of guest satisfaction. They will adhere to company and brand standards and comply with all Assistant/Restaurant manager set of targets and goals.

Responsibilities

• Organize and monitor unit stock, ensuring effective and controlled order placement through MC.
• Prepare weekly roster, aligned with occupancy levels and budget goals, ensuring maximum guest satisfaction.
• Ability to adhere to Marriott brand standards, to achieve maximum guest satisfaction, training and guiding the team accordingly.
• Good knowledge of hotel facilities, daily events and functions, to have the ability to answer guests' queries.
• Ability to interact properly with guests, handle complaints and provide timely solutions while receiving feedback.
• Ensure hygiene standards and sanitation rules are maintained in the department as per protocol and inspect on a regular basis restaurant and storage areas to ensure that they are clean and tidy, and equipment is in proper working condition.
• Establish and maintain effective working relations amongst team members, promote teamwork and monitor associates performance and interdepartmental collaboration.
• Continuously train and guide team members on operational needs and organize educational seminars to improve selling and upselling skills. Empower associates to strive for self-growth.
• Hold daily briefing meetings.
• Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times. Guide and encourage team to do the same.
• Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news.

Requirements

• Two years of experience in a similar role at a five-star hotel.
• Bachelor's degree in Hospitality or Tourism Management or other relevant certification is a plus.
• Fluent in English and Greek.
• Strong verbal and written communication skills.
• Excellent multitasking abilities, with a flexible and positive attitude.
• Proficient in MICROS and POS systems.
• Basic knowledge of wine and current food trends.
• Strong customer service skills, including sales and upselling techniques.
• Ability to train and lead team members effectively.
• Skilled in planning and organizing team strategies.

Benefits

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide