Technical Account Manager

2 weeks ago

Acharnes, Attica, Greece KAFKAS SA Full time €45,000 - €55,000 per year

About the role:

KAFKAS, the leading distributor of electrical equipment in Greece, is looking for a dynamic and results-driven Technical Account Manager (TAM) to join our high-performing team. In this role, you will act as a key link between our clients and our cutting-edge solutions, ensuring their technical and business needs are fully met.

This is an exciting opportunity for a talented professional who thrives in client-facing roles and has a strong technical background. If you are passionate about technology, focused on customer success, and eager to grow professionally, we encourage you to apply.

Key Responsibilities:

  • Develop and maintain strong relationships with key clients, serving as their primary point of contact for technical matters
  • Possess in-depth knowledge of our products and effectively communicate technical information to both technical and non-technical audiences
  • Collaborate with Account Managers, Product Managers, and Technical Support Engineers to ensure client satisfaction and resolve technical challenges
  • Oversee the implementation of technical solutions, ensuring timely delivery and alignment with client expectations
  • Provide ongoing technical support and guidance, troubleshoot issues, and coordinate resolutions with internal teams
  • Collect client feedback and relay it to relevant teams for continuous product and service improvement
  • Deliver client training sessions and develop clear, detailed product documentation

Required Qualifications:

  • Bachelor's degree in Electrical Engineering or a related field
  • Strong technical background with the ability to understand and explain complex concepts
  • Excellent communication, negotiation, and interpersonal skills
  • A proactive, solution-oriented mindset with strong problem-solving abilities
  • Previous experience with industrial products and applications (e.g., PLCs, variable speed drives, sensors, instruments) is considered a plus

What We Offer:

  • Competitive salary & benefits package
  • Work in an award-winning company (Best Workplace in Greece for 11 years)
  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development

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