Social Listening

Cloudevo is growing fast, and we're looking for a sharp, detail-oriented Social Listening & Reputation Analyst with a strong focus on mention monitoring, audience sentiment analysis, and insightful reporting. This is a unique opportunity to help shape how our clients are perceived online — by tracking digital conversations, detecting early reputation signals, and transforming social listening into actionable insights.

As part of a data-informed, reputation-first team, you'll be responsible for delivering strategic reporting, coordinating monitoring projects, and helping our clients understand the conversations that define their brands.

Key Responsibilities

:

• Monitor brand mentions, keywords, hashtags, and sentiment across social media and the web using platforms like Mentionlytics.
• Deliver recurring reports (daily/weekly/monthly) highlighting sentiment trends, brand perception, volume peaks, and risk signals.
• Build and maintain custom dashboards and presentations to communicate insights clearly to clients.
• Identify potential reputation threats or PR risks and escalate proactively with context and suggested actions.
• Track competitor and industry conversations to inform strategic positioning.
• Collaborate with account teams to translate data into strategic recommendations and communication opportunities.
• Manage reporting timelines and deliverables, ensuring consistency and accuracy across multiple client projects.
• Coordinate project plans for social listening initiatives, aligning internal and external stakeholders.
• Support crisis monitoring workflows by providing real-time data and reporting when needed.
• Stay up to date on social platform changes, new monitoring tools, and best practices in reputation intelligence.

Desirable Experience & Skills
:

• Familiarity with social listening or media monitoring tools (e.g., Mentionlytics).
• Ability to analyze and synthesize sentiment data, trends, and reputation metrics.
• Experience preparing client-facing reports, dashboards, or presentations.
• Interest in reputation management, brand strategy, or digital communications.
• Strong organizational skills and comfort working across multiple client accounts.
• Basic knowledge of project coordination, timelines, and stakeholder communication.

What We Offer
:

• Competitive salary based on experience.
• A collaborative work environment with a passionate and supportive team.
• Opportunities for professional growth and career advancement.
• Access to continuous learning and development resources.
• The chance to work on impactful campaigns that drive real business results.