Route Performance Manager

Route Performance Manager

Arriva Rail London

Southwark, London/ Hybrid

Permanent

Closing Date: 9th October 2025

Arriva Rail London is an industry leading train operating company, responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL) and is part of the Arriva group.

Here at Arriva, we are on our way to becoming the leading passenger transport partner across Europe, delivering more than 2.2 billion passenger journeys across 14 different European countries every year. We have a vision to help shape a future where passenger transport is the best choice, through digitisation, sustainability, and continuous improvement, we want you to join us at the forefront of the passenger transport industry

Arriva Rail London are on the hunt for a new Route Performance Manager, reporting directly into the On Time Performance Leader, you will lead the Arriva Rail London reliability and punctuality strategy to support the delivery of a high performing railway for the assigned routes.

This is an excellent opportunity for an experienced performance improvement professional who has experience working in a multi-stakeholder environment who is looking for their next challenge. 

Responsibilities:

• You will be tasked with the identification of opportunities to improve performance by building resilience into future timetable specifications.
• Working closely with the On Time Performance Leader, you will play an activate role in our daily and weekly internal performance management process, working closely with managers across ARL to gain insight and drive continuous improvement, mitigating future risk.
• The Route Performance Manager will lead the development and embedding of a robust and credible company performance plan for nominated routes and business functions.
• You will also be responsible for the identification of the root causes of adverse performance and proposing corrective action plans to be incorporated within the performance strategy.
• Development of strong stakeholder relationships on behalf of the Performance Team both internally and externally, will also be a key part of this role.
• You will also be responsible for providing consistent support to improve On-Time Performance as required by the business.

Qualifications:

• This individual will need to have a proven track record of leading performance improvement in a multi-stakeholder environment.
• Experience of project management principles, with experience delivering against milestones is essential for this role.
• You will need to have had experience with timetable planning as you will be aiding performance improvement through timetable resilience.
• The ideal individual will have an understanding of the London Overground, but this isn't essential. 
• You will need to have had strong stakeholder management experience, working within a multi-stakeholder environment, and will also need to have excellent IT literacy including excel and the ability to influence others and work effectively under pressure.

Our benefits include:

• Free Travel for you and a nominated person at your address on TfL Network - this alone worth total £5,200 per annun

• Discounts on European rail services after 1 year of service

• Free travel on Arriva branded rail services around the country

• 75% discount off of season tickets on other Train Operating Companies

• Arriva Village - web based discounts on various products/services on the high street

• Employee Assistance Programme - 24hr helpline, covering a multitude of subjects

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success…

If you require any reasonable adjustments to be made to the application or interview process, please don't hesitate to let us know.

• Lead the development and embedding of a robust and credible company performance plan for nominated routes and business functions, gaining effective engagement of other functions through relevant forums
• Identify root causes of adverse performance and proposing corrective action plans to be incorporated within the Performance Strategy and Line of Route plans.
• Provide the business with data-led assessment of performance, and identify opportunities for improvement
• Take personal accountability for leading the development of the performance strategy and Line of Route delivery for nominated routes
• Foster a strong relationship between Performance and all stakeholders for nominated Lines of Route
• Work with stakeholders to develop department specific dashboards and generate subsequent business cases for investment in initiatives that improve punctuality or reliability
• Develop strong relationships with external stakeholders including Network Rail to challenge and collaborate to improve performance
• Take a leading role in identifying innovation and best practice within the industry which can be effectively applied to Arriva Rail London
• Establish and foster a culture of continuous improvement by identifying improvements across the business and challenging stakeholders in a positive and constructive way
• Represent the company at industry Performance forums
• Deputise for the On Time Performance Leader (as required)
• To provide support to improve On-Time Performance as required and defined by business need.
• Engage with and share best practice across the Arriva UK Trains group