Senior Associate, User Success Engineer

4 days ago

Thessaloniki Metropolitan Area, Greece Pfizer Full time €60,000 - €80,000 per year
Use Your Power for Purpose

What You Will Achieve
  • Collaborate with cross functional teams and provide tailored solutions to meet stakeholders' needs
  • Facilitate onboarding and training activities to ensure successful adoption of the enterprise platform
  • Partner with end-users to provide support and guidance
  • Proactively identify opportunities to improve user experience, drive customer satisfaction and increase platform adoption
  • Contribute to and manage our knowledge base, community forums and community of practice
  • Monitor and analyze customer usage data to uncover trends and optimization opportunities
  • Up-skill to and maintain 'expert' status in one of our core analytical platforms and emerging technologies
  • Employ 'creative disruption' techniques to ensure continuous improvement and evolution within our methods and practices
  • Support stakeholders with their use cases and resolve critical issues
  • Collaborate with support and engineering teams to enhance the overall user experience

Here Is What You Need (Minimum Requirements)
  • BS in computer science, data science, or a related field
  • 3 years of work experience
  • Comfort working with and reading code (SQL, python, R, etc)
  • Hands-on skills in data engineering, machine learning and/or data visualization
  • Hands-on experience working with Large Language Models (LLMs) and intelligent agents.
  • Excellent problem solving and analytical skills with an aptitude for learning new technologies
  • Strong communication skills and the ability to interface with both technical and non-technical individuals as needed

Bonus Points If You Have (Preferred Requirements)
  • An advanced degree
  • 2 years of experience in the field of data and analytics
  • Experience with big data technologies, such as Snowflake, Spark, or Kubernetes
  • Strong hands-on skills for data and machine learning pipeline orchestration via Dataiku or similar platform
  • Strong hands-on skills in Data Visualization platforms (e.g. Tableau, Spotfire)
  • Containerization and underlying infrastructure knowledge to support performance and resource optimization
  • Knowledge of software development methodologies (Agile, Scrum).

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