Team Lead, Sales Service Delivery

1 week ago


Athens, Attica, Greece TTEC Full time €25,000 - €40,000 per year

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a
Sales Service Delivery Team Lead
working on site in Athens, you'll be a part of bringing humanity to business. #experienceTTEC

What You'll Do
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.

You'll report to the Senior Sales Manager. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You'll

  • Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
  • Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
  • Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
  • Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
  • Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy

What You Bring To The Role

  • Associate degree, technical school, or equivalent work experience
  • Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others
  • Utilize time management skills and manage priority tasks
  • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
  • Customer-focused mindset
  • Comfortable with computer systems

What You Can Expect

  • Leaders who are supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits
  • And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location
Greece-Attica-Athens

Job
Operations / Business Support



  • Athens, Attica, Greece Steer73 Full time €60,000 - €90,000 per year

    Lead Delivery ManagerDepartment: OperationsEmployment Type: Full TimeLocation: Remote, Greece, AthensDescription The RoleWe are looking for a Lead Delivery Manager (aligned to SFIA - Level 5) to join our growing team and lead the successful delivery of key client projects.This is a hands-on role that requires a pro-active, organised, and collaborative...


  • Athens, Attica, Greece Percepta Full time €25,000 - €45,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Bilingual Team Lead working on site in Athens, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team...


  • Athens, Attica, Greece TTEC Full time €45,000 - €55,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Bilingual Team Lead working on site in Athens, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team...


  • Athens, Attica, Greece Kaizen Gaming Full time €90,000 - €120,000 per year

    We are Kaizen GamingKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.We are a diverse team of more than 2.700 Kaizeners, from 40+...


  • Athens, Attica, Greece Kaizen Gaming Full time €35,000 - €60,000 per year

    We are Kaizen GamingKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.We are a diverse team of more than 2.700 Kaizeners, from 40+...


  • Athens, Attica, Greece Grant Thornton Full time €35,000 - €60,000 per year

    Who we AreAt Grant Thornton Greece, we're not just part of a global network of 73,000 professionals across 150 countries. We're independent thinkers who prioritize quality, inclusion, and integrity to create a better, more personal experience for our clients and our team. Our mission? To deliver expertise in a way that goes beyond — Personal, Proactive,...


  • Athens, Attica, Greece Grant Thornton Greece Full time €90,000 - €120,000 per year

    Who We AreAtGrant Thornton Greece, we're not just part of a global network of 73,000 professionals across 150 countries. We're independent thinkers who prioritizequality, inclusion, and integrityto create a better, more personal experience for our clients and our team. Our mission? To deliver expertise in a way that goes beyond — Personal, Proactive, and...

  • Sales Team Leader

    4 days ago


    Athens, Attica, Greece HumanCall Full time €25,000 - €50,000 per year

    Location:Athens / On-siteEmployment Type:Full-timeWho we areAtHumanCall, we believe that every great customer experience starts with people who care.We're anew, people-first call centerprovidingCustomer Service,Sales,Recruiting, andBack Officesolutions — and we're growingWe're building a positive, collaborative work environment where our team members feel...

  • Sales Team Lead

    2 days ago


    Athens, Attica, Greece Fort Sale LP Full time €20,000 - €25,000 per year

    Η Monolead ψάχνει Supervisor για την Sales TeamΕίμαστε η Monolead, ένα δυνατό call center στον χώρο Health & Beauty (συμπληρώματα διατροφής) και μεγαλώνουμε δυναμικά σε όλη την Κεντρική & Ανατολική Ευρώπη.Τώρα χρειαζόμαστε έναν...

  • Agile Delivery Lead

    2 weeks ago


    Athens, Attica, Greece GWI Full time €40,000 - €80,000 per year

    Location: Athens, Greece Seniority level: Director Office requirement: Hybrid, 1 day/ week in office Employment type: Permanent, full-time, employee Language: All stages of the recruitment process will be conducted in English At GWI we're always looking for extraordinary people who thrive on making an extraordinary impact. Right now we're looking for an...