Procedures & Compliance Analyst

Volton
Hellenic Energy SA is a Greek company that is dynamically active and is rapidly increasing its capacity in the field of Electricity Supply and Trading, in the Gas Energy Sector and in the field of Telecommunications (through Orizon).

By offering reliable services that meet the ever-growing energy needs of businesses and households
, Volton
aims to build solid and trustful relationships with its customers. The company's ambition is to become one of the most important companies in the industry and remain at the forefront of developments as the first multiservice provider combining Electricity, Natural Gas and Telecommunications.

As part of its development
Volton
strengthens its human resources in
Athens
and seeks a Procedures and Compliance Analyst.

The
Procedures & Compliance Analyst
supports the design, monitoring, and continuous improvement of the company's processes, with the aim of enhancing operational efficiency, cross-functional collaboration, and compliance with standards (such as ISO This role is actively involved in process mapping, analysis, and documentation, as well as in managing related workflows through tools such as
Jira
.

The position reports to the
Procedures & Compliance Manager
.

Responsibilities

• Improve business processes to increase efficiency, ensure compliance, and align with company strategy
• Process analysis, documentation, redesign, and monitoring of implementation. Identifying deviations and operational risks while fostering cross-departmental collaboration. Leveraging workflow management tools (e.g., Jira) for process tracking and improvement
• Build a consistent, efficient, and compliant operational framework that strengthens customer experience and drives business excellence
• Collect and analyze data to assess the effectiveness of existing processes
• Map and document processes in collaboration with business teams
• Support the design and implementation of improvements based on KPIs and feedback
• Monitor performance indicators and contribute to reporting activities
• Ensure compliance with quality standards (ISO 9001) through documentation and audits
• Participate in trainings and communication activities to promote new processes across teams
• Collaborate cross-functionally to understand needs, identify improvement opportunities, and drive adoption of processes

Requirements

• 1-3 years of experience in process, quality, compliance, or project management roles
• Bachelor's degree in IT, Business Administration, Production Engineering, Economics or related field
• A Master's degree in Business Process Management, Quality Management, or Project Management will be considered an asset
• Good knowledge of ISO 9001 standards (familiarity with ISO 14001, 45001, or other standards will be a plus)
• Understanding of basic BPM (Business Process Management) principles and Compliance frameworks
• Experience in process mapping (e.g., using BPMN, flowcharts, SIPOC)
• Previous experience in an ISO-certified environment or regulated industries (e.g., energy, banking, manufacturing)
• Experience with workflow/ticketing tools (e.g., Jira, Confluence, ServiceNow)
• Good knowledge of MS Office (Excel, Visio, PowerPoint) or equivalent tools
• Familiarity with KPIs & reporting tools (e.g., Power BI) will be an asset
• Understanding of risk management and internal control tools

Personal Skills

• Excellent organizational, analytical, and problem-solving skills
• Fluency in English, both oral and written
• Capacity to collaborate effectively across departments
• Ability to analyze and synthesize information
• Competence in explaining and promoting new processes
• Strong team spirit and collaboration

Benefits

• A competitive fixed salary package aligned with your experience and expectations
• Hybrid working model
• Private insurance, corporate benefits and perks
• Continuous training and professional development
• Excellent professional environment
• Modern and productive working facilities

Don't miss the chance to join a
Great Place to Work-Certified Company
that fosters a positive work environment, proudly recognized as a
Best Workplace for Women 2025
.
All applications will be treated with confidentiality. If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment. Information about the company on our site