Front Office Supervisor
1 week ago
Duties & Responsibilities:
- Supervise the operations & SOPs of reception, porters & doorman team
- Report to the Front Office Manager
- Support all shifts
- Deal with customers and handle complaints
- Meet guests' requests
- Train the front office team
- Upsell
- Monitor staffing levels to meet & cover business demands
- Schedule shifts
- Respond to guests' emails
- Ensure company's policies and security requirements are met
- Excellent training skills
- High ability to motivate and lead the team
- High level of commercial awareness and sales capabilities
- Excellent leadership, interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of work situations
Skills
- Problem Solver
- Good Communicator
- Responsible
- Professional experience in an equivalent 5* hotel
- Experience in leading teams
- Excellent knowledge in computer programs such as MS Office, POS Systems
- Excellent command of English (any additional languages will be considered an asset)
- Graduate of Hospitality and Tourism School
- Competitive remuneration package
- Dynamic & highly professional environment
- Career development opportunities
- Room accommodation & meal plan provided
Apply and become part of MarBella Collection Family.
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