Business Lounge Customer Services Agent

1 week ago

Athens, Attica, Greece Aegean Airlines Full time €15,000 - €25,000 per year

Division: Ground Operations

Department: Airports Passenger Experience

Location: Athens International Airport, Spata, Greece

Type of Employment: Full-time, 24/7 in shifts

Deadline: 5/12/2025

About us

AEGEAN Airlines, based in Athens, Greece, is a member of the Star Alliance Group since 2010 and a proud winner of 15 SKYTRAX World Airline awards for 'Best Regional Airline in Europe'. Our employees have been instrumental in our success, through seeking to channel their energy and motivation into the challenging industry of aviation, providing services of high standards across all travel stages and contributing to the continuous improvement of our products. We are looking for enthusiastic, talented, and dedicated individuals, who can drive our organization forward.

If you wish to explore the exciting world of aviation, join our team

About the role

There is currently a job opening for "Business Lounge Customer Services Agent" in Athens International Airport. First impressions count, so a friendly, courteous, and efficient person is what we are looking for to meet and greet our customers. If you have a passion for making people feel welcome and take pride in providing outstanding customer experience, this role is for you.

What you will do:

  • Welcome customers upon entrance and confirm their eligibility for access
  • Guide customers through the product and services offered in the Lounge as well as the available areas and the seats availability
  • Act as the point of reference for customers who need assistance or information about their journey or travel arrangements
  • Demonstrate extensive knowledge of the premises and the airport to make the most suitable recommendations and/or provide precise answers to customers concerning their journey
  • Understand customer's needs and provide them with personalized solutions
  • Demonstrate excellent knowledge of our products offering and our Loyalty scheme
  • Upsell additional services, when appropriate
  • Respond to clients' complaints in a timely and professional manner finding the appropriate solution
  • Liaise with our housekeeping staff to ensure all areas are clean, tidy, and fully furnished to accommodate customers' needs
  • Liaise with our catering suppliers to ensure customer satisfaction from the buffet and offerings

You fit, if you cover the following requirements:

  • Bachelor's degree
  • Proven experience in customer service will be considered an asset
  • Fluency in oral and written Greek and English
  • Flexible to work on shifts

And you have competence in:

  • Communicating effectively in a structured manner
  • Multitasking and time-management
  • Resolving issues with a customer-focused orientation
  • Teamwork and collaboration
  • Thinking in a proactive way
  • Following company's rules and procedures, demonstrating commitment
  • Flexibility and adaptability

If you pursue your career journey with AEGEAN, on top of a challenging job, we offer:

  • A working environment where you feel valued and appreciated
  • Excellent career and development opportunities within the organization
  • Flight tickets
  • Private health insurance scheme

If this looks like an interesting opportunity for you,

send us your application now

Your application shall contain CV in English language and is to be submitted until December 5, 2025. All applications will be treated as strictly confidential.

Please note that only shortlisted candidates will be contacted.

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