Customer Service Representative

1 week ago

Athens Greece Hybrid Personalbüro U. Herrmann Full time €25,000 - €40,000 per year

Shift hours: Mo - Sunday

Banking: or or Dutch . German hybrid

or Italian on-site

DUTIES AND RESPONSIBILITIES

  • Management of incoming calls, chats and emails,

     
    • Identify and assess customers' needs to achieve satisfaction

     
    • Build sustainable relationships of trust through open and interactive communication

     
    • Provide accurate, valid and complete information by using the right methods/tools

     
    • Meet personal/customer service team targets and case handling quotas

     
    • Keep records of customer interactions, process customer accounts and file documents

     
    • Follow communication procedures, guidelines and policies

REQUIREMENTS:

  • Native/Fluent in German or Dutch  & Fluent in English (at least B2 level), both orally and written
  • Holder of a high school diploma or equivalent
  • Previous work experience in customer services experience
  • Ability to identify, apply and explain your product and/or service expertise with clarity
  • Tech savvy and full proficiency with MS Office products
  • Resident of Greece or ability to relocate under short notice.

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Hybrid option after probation period
  • 25 days' annual leave per year
  • Relocation support
  • Guidance and tools to reach your full potential.

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