Junior Project Manager
7 days ago
On behalf of
IBM, LMW
is seeking a motivated
Junior Project Manager
with combined responsibilities in
Application Support, Operations, and Business Analysis
. The ideal candidate will have 3-5 years of experience in IT support, application operations, or business analysis, along with a solid understanding of IT concepts. Experience in the energy or trading sector is a plus but not required.
In this hybrid role, you will support the day-to-day operation of the
client's application
, serve as the first point of contact for users, participate in business analysis activities, and assist in coordinating small-scale projects related to the client's application ecosystem.
Key Responsibilities
Support & Operations
- Serve as the
first-level support
for users of the client's application, performing initial triage, incident troubleshooting, and ticket management. - Escalate unresolved issues to second-level support teams or external vendors.
- Manage
user access
, onboarding/offboarding, permissions, and compliance with internal controls. - Perform
system administration
tasks, including implementing configuration changes within the client's application. - Monitor and manage
daily operational tasks
, ensuring smooth execution of system workflows and business processes.
Business Analysis & Collaboration
- Work closely with business stakeholders to understand functional requirements and support ongoing process improvements.
- Participate in requirements gathering, documentation, user acceptance testing (UAT), and analysis of new features or enhancements.
Project Management
- Assist in the
coordination and delivery of small projects
related to the client's application. - Track project tasks, milestones, and deliverables to ensure timely completion.
- Coordinate between IT teams, business units, and external vendors.
- Support project documentation, follow-up actions, and reporting activities.
Requirements
- Degree in Business Administration, Finance, Information Systems, Computer Science, or a related field.
- 3-5 years in application support, business analysis, IT operations, or service desk roles.
- Previous exposure to
project coordination or junior project management
is a strong advantage. - Experience with enterprise applications or trading/operations systems is desirable but not mandatory.
- Understanding of IT controls, user access management, and application lifecycle concepts.
- Familiarity with business processes in operations, trading, or risk (nice-to-have).
- Experience using ServiceNow, JIRA, or other ticketing systems.
- Strong Excel skills; reporting or analytics capabilities are a plus.
- Basic SQL for data queries and troubleshooting.
Soft Skills
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Highly organized with strong time-management and task-prioritization skills.
- Ability to handle multiple tasks or small projects simultaneously.
- Proactive, dependable, and service-oriented.
-
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